RMA specialist

Experis Technology Group; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite in Santa Clara, CA

3-month contract with potential for FT

AI-driven RMA optimization features

RMA dashboards and reporting

Knowledge base contributions

Job summary

Experis Technology Group is seeking an RMA specialist to join our Operations/Customer Support team in Santa Clara, CA. You will own the full RMA cycle for AI networking hardware, coordinating with customers and cross-functional teams to move cases quickly.

The role requires 2+ years in RMA or reverse logistics, hands-on Salesforce and SAP experience, and familiarity with NICs, switches, and cables. You will also analyze return trends and leverage AI tools to improve triage and analytics,

Qualifications

• 2+ years in RMA, reverse logistics, or hardware support operations.
• Hands-on experience with Salesforce (case management) and SAP (inventory/logistics).
• Familiarity with networking hardware such as NICs, switches, cables, or similar datacenter equipment.

Responsibilities

• Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs).
• Process and manage RMA cases in Salesforce, coordinating with customers, engineering, and supply chain to keep cases moving.
• Track inventory, replacements, and swap stock in SAP while maintaining accurate parts and shipment records.
• Analyze return trends and failure data to identify systemic issues and opportunities for improvement.
• Use AI-powered tools to accelerate case triage, automate routine classification, and surface insights from return data.

Skills

Attention to detail

Communication skills

Data analysis

High-volume case management

Tools

Salesforce

SAP

Job description

Our client, a technology and hardware solutions organization, is seeking a RMA specialist to join their team. As a RMA specialist, you will be part of the Operations/Customer Support function supporting reverse logistics and hardware returns for AI networking hardware. The ideal candidate will bring strong attention to detail, the ability to manage high volumes of concurrent cases, and clear communication skills that help coordinate effectively across customers and cross-functional teams.

Job Title:RMA specialist

Location:Santa Clara, CA

Pay Range:

What's the Job?

• Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs).
• Process and manage RMA cases in Salesforce, coordinating with customers, engineering, and supply chain to keep cases moving.
• Track inventory, replacements, and swap stock in SAP while maintaining accurate parts and shipment records.
• Analyze return trends and failure data to identify systemic issues and opportunities for improvement.
• Use AI-powered tools to accelerate case triage, automate routine classification, and surface insights from return data.

What's Needed?

• 2+ years in RMA, reverse logistics, or hardware support operations.
• Hands‑on experience with Salesforce (case management) and SAP (inventory/logistics).
• Familiarity with networking hardware such as NICs, switches, cables, or similar datacenter equipment.
• Strong attention to detail with the ability to manage high volumes of concurrent cases.
• Comfort with data analysis (pivot tables, trend identification, basic reporting) and clear written and verbal communication.

What's in it for me?

• Work onsite in Santa Clara, CA and collaborate closely with customers and cross‑functional teams.
• 3-month contract with potential for full‑time conversion.
• Opportunity to improve RMA workflows using AI and generative AI tools for triage and analytics.
• Build dashboards and reports on RMA volume, turnaround time, and failure categories.
• Contribute to process documentation and a knowledge base for common return scenarios.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay