RMA Specialist

Servers.com by Nexcess; Santa Clara (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401(k) with company matching

Collaborative culture

Consistent work hours

Engaging varied work

Job summary

Nexcess is seeking an RMA Specialist to support our 24/7 data center operations in Sunnyvale, CA. You’ll manage hardware lifecycles, perform testing, triage failures, and coordinate RMAs with vendors to ensure quick replacements and minimal downtime.

Ideal candidates have 3+ years in data center hardware support, a degree or hands-on IT experience, familiarity with RAID and BIOS updates, and strong documentation and collaboration skills.

Qualifications

• 3+ years of experience in data center operations, hardware support, or system build environments.
• Bachelor’s degree or equivalent hands‑on experience in IT, electronics, or a related field.
• Strong understanding of computer hardware architecture and diagnostic procedures.
• Familiarity with RAID, BIOS/firmware updates, and common hardware troubleshooting tools.
• Working knowledge of Linux and Windows Server operating systems.

Responsibilities

• Perform hardware setup, testing, and validation prior to deployment to ensure optimal performance and reliability.
• Diagnose, document, and escalation recurring or complex hardware failures.
• Coordinate RMA (Return Merchandise Authorization) requests, including vendor communication, part returns, and tracking replacements.
• Maintain accurate inventory of hardware components, replacements, and RMA status.
• Support the installation, racking, and cabling of servers, switches, and related infrastructure.
• Execute data destruction procedures for reclaimed or decommissioned devices in accordance with security policies.
• Assist in performing hardware audits and maintaining asset documentation in internal tracking systems.
• Collaborate with team members to identify process improvements and update technical documentation.

Skills

3+ years experience

Hardware diagnostics

Documentation

Teamwork

Problem solving

Education

Bachelor’s degree or equivalent hands-on IT experience

Tools

RAID controllers

BIOS/firmware updates

Diagnostics tools

Job description

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

About the rol e

The RMA Specialist supports the 24/7 operations of our data centers with a focus on hardware lifecycle management, including setup, testing, diagnostics, repair coordination, and RMA processing. This role ensures that all physical infrastructure; servers, storage devices, and network equipment, operates reliably and meets quality standards.

Location: On-Site | Sunnyvale, CA

Employment type: Permanent, Full-time

Pay Range: $32 - 36 /hr

What you'll do

• Perform hardware setup, testing, and validation prior to deployment to ensure optimal performance and reliability.
• Diagnose, document, and escalation recurring or complex hardware failures.
• Coordinate RMA (Return Merchandise Authorization) requests, including vendor communication, part returns, and tracking replacements.
• Maintain accurate inventory of hardware components, replacements, and RMA status.
• Support the installation, racking, and cabling of servers, switches, and related infrastructure.
• Execute data destruction procedures for reclaimed or decommissioned devices in accordance with security policies.
• Assist in performing hardware audits and maintaining asset documentation in internal tracking systems.
• Monitor alerts, tickets, and chat queues; provide timely response and eskaliation needed.
• Perform firmware and BIOS updates on servers and other hardware platforms.
• Install and configure operating systems using standard images and base configurations.
• Support planned maintenance and infrastructure upgrade projects under guidance from senior staff.
• Collaborate with team members to identify process improvements and update technical documentation.
• Participate in a rotating on-call schedule as required (location dependent).
• Provide courteous and effective communication with internal stakeholders and customers.

What you bring

• 3+ years of experience in data center operations, hardware support, or system build environments.
• Bachelor’s degree or equivalent hands‑on experience in IT, electronics, or a related field.
• Strong understanding of computer hardware architecture and diagnostic procedures.
• Familiarity with RAID, BIOS/firmware updates, and common hardware troubleshooting tools.
• Working knowledge of Linux and Windows Server operating systems.
• Basic networking fundamentals (switching, cabling, IP configuration).
• Experience coordinating or managing RMAs with vendors or manufacturers.
• Strong documentation, organization, and record‑keeping skills.
• Ability to perform detailed testing and maintain quality assurance standards.
• Excellent problem‑solving, communication, and teamwork abilities.
• High attention to detail and commitment to accuracy.
• Proven reliability and accountability in a 24/7 operational environment.

What We Offer

• Traditional and Roth 401(k) with company matching
• A collaborative, team‑oriented culture
• Consistent and predictable work hours
• Engaging, varied work that keeps each day different
• Opportunities to contribute ideas and influence how work gets done

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy:

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.