RMA Specialist

Nexcess; Santa Clara (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Benefits package

401(k) with match

Collaborative culture

Predictable hours

Varied work

Influence how work gets done

Job summary

Nexcess in Sunnyvale, CA is hiring an RMA Specialist to support 24/7 data center operations, focusing on hardware lifecycle management, setup, testing, diagnostics, and RMA processing.

You will handle inventory, coordinate RMAs with vendors, and assist with server and network gear installation, firmware updates, and documentation. This is a permanent, full-time, on-site role with competitive pay and benefits.

Qualifications

• 3+ years in data center operations, hardware support, or system build environments.
• Bachelor’s degree or equivalent hands-on IT/electronics experience.
• Strong knowledge of computer hardware architecture and diagnostics.

Responsibilities

• Perform hardware setup, testing, and validation prior to deployment.
• Diagnose and escalate recurring hardware failures.
• Coordinate RMAs with vendors and track replacements.
• Maintain accurate hardware inventory and RMA status.
• Assist with server installation, racking, and cabling.
• Execute firmware/BIOS updates on servers and hardware.
• Document processes and participate in on-call rotation.

Skills

Linux knowledge

Windows Server

RAID

BIOS/firmware updates

Networking fundamentals

Documentation

Education

Bachelor’s degree or equivalent hands-on IT/electronics

Tools

RAID controllers

Firmware update tools

Job description

About the rol e

The RMA Specialist supports the 24/7 operations of our data centers with a focus on hardware lifecycle management, including setup, testing, diagnostics, repair coordination, and RMA processing. This role ensures that all physical infrastructure; servers, storage devices, and network equipment, operates reliably and meets quality standards.

Location: On-Site | Sunnyvale, CA

Employment type: Permanent, Full-time

Pay Range: $32 - 36 /hr

What you’ll do

• Perform hardware setup, testing, and validation prior to deployment to ensure optimal performance and reliability.
• Diagnose, document, and escalation recurring or complex hardware failures.
• Coordinate RMA (Return Merchandise Authorization) requests, including vendor communication, part returns, and tracking replacements.
• Maintain accurate inventory of hardware components, replacements, and RMA status.
• Support the installation, racking, and cabling of servers, switches, and related infrastructure.
• Execute data destruction procedures for reclaimed or decommissioned devices in accordance with security policies.
• Assist in performing hardware audits and maintaining asset documentation in internal tracking systems.
• Monitor alerts, tickets, and chat queues; provide timely response and escalation issues as needed.
• Perform firmware and BIOS updates on servers and other hardware platforms.
• Install and configure operating systems using standard images and base configurations.
• Support planned maintenance and infrastructure upgrade projects under guidance from senior staff.
• Collaborate with team members to identify process improvements and update technical documentation.
• Participate in a rotating on-call schedule as required (location dependent).
• Provide courteous and effective communication with internal stakeholders and customers.

What you bring

• 3+ years of experience in data center operations, hardware support, or system build environments.
• Bachelor’s degree or equivalent hands-on experience in IT, electronics, or a related field.
• Strong understanding of computer hardware architecture and diagnostic procedures.
• Familiarity with RAID, BIOS/firmware updates, and common hardware troubleshooting tools.
• Working knowledge of Linux and Windows Server operating systems.
• Basic networking fundamentals (switching, cabling, IP configuration).
• Experience coordinating or managing RMAs with vendors or manufacturers.
• Strong documentation, organization, and record-keeping skills.
• Ability to perform detailed testing and maintain quality assurance standards.
• Excellent problem-solving, communication, and teamwork abilities.
• High attention to detail and commitment to accuracy.
• Proven reliability and accountability in a 24/7 operational environment.

What We Offer

• Comprehensive benefits package
• Traditional and Roth 401(k) with company matching
• A collaborative, team-oriented culture
• Consistent and predictable work hours
• Engaging, varied work that keeps each day different
• Opportunities to contribute ideas and influence how work gets done

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy :

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.