RMA & Reverse Logistics Manager — Network Equipment

Samsung Electronics America; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Job summary

Samsung Electronics America seeks an experienced RMA Material Handling Manager to lead day-to-day warehouse operations for returned network equipment. You will oversee receipt, inspection, disposition, and outbound shipping, coordinating with a 3PL and reporting to the Reverse Logistics Director.

You will drive process improvements, ensure SLA adherence, and mentor a team while maintaining accurate inventory and documentation across systems and cycles.

Qualifications

• 6+ years of related experience and a Bachelor's degree.
• Strong attention to detail, particularly with inventory accuracy and equipment inspection.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee receipt of returned equipment against open RMAs and log discrepancies.
• Oversee sorting into repair, scrap, restock, or quarantine per criteria and route to downstream channels.
• Maintain accurate spare parts and returned-equipment inventory through cycle counts and updates.

Skills

RMA operations

Inventory accuracy

Excel proficiency

Quality & root cause

Education

Bachelor's degree

Tools

Watch-Q

NERP

RMA tracking system

Job description

Samsung Electronics America seeks an experienced RMA Material Handling Manager to lead day-to-day warehouse operations for returned network equipment. You will oversee receipt, inspection, disposition, and outbound shipping, coordinating with a 3PL and reporting to the Reverse Logistics Director.

You will drive process improvements, ensure SLA adherence, and mentor a team while maintaining accurate inventory and documentation across systems and cycles.