Network Hardware Services Manager — RMA & Logistics

Samsung Electronics America; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America is seeking a Reverse Logistics Manager for the Networks business to lead the Hardware Services team, overseeing returns, repairs, and customer interactions.

You will own metrics, coordinate with 3PL, HQ, and field technicians, ensure SLAs, and drive process improvements while supporting enterprise customers nationwide.

This full-time role in Coppell, TX requires strong leadership, Excel expertise, and the ability to communicate across time zones, including Korea.

Qualifications

• Minimum of 6 years of related experience and a Bachelor's degree.
• Ability to think critically and react quickly.
• Excellent written and verbal communication skills.
• Strong Excel skills.

Responsibilities

• Own weekly/monthly operational metrics and executive summaries for QBRs.
• Issue RMAs to customers and contractors.
• Monitor the return of equipment (e.g. open RMAs).
• Monitor work in process to ensure equipment is properly received and dispositioned.
• Collaborate with warehouse and hardware lab operations to resolve exceptions.
• Coordinate repairs with Samsung HQ and third-party vendors.
• Monitor spare parts inventory levels and replenish as required.
• Coordinate test device shipments and returns with field technicians.

Skills

Critical thinking

Excellent written and verbal (comm)

Advanced Excel skills

Education

Bachelor's degree

Job description

Samsung Electronics America is seeking a Reverse Logistics Manager for the Networks business to lead the Hardware Services team, overseeing returns, repairs, and customer interactions.

You will own metrics, coordinate with 3PL, HQ, and field technicians, ensure SLAs, and drive process improvements while supporting enterprise customers nationwide.

This full-time role in Coppell, TX requires strong leadership, Excel expertise, and the ability to communicate across time zones, including Korea.