[Samsung Electronics America] Material Handling Manager 채용

Samsung Electronics America; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid Time Off

Wellness incentives

Employee Purchase Program

Job summary

Samsung Electronics America is seeking an experienced RMA Material Handling Manager to lead the Networks warehouse operations, including receipt, inspection, disposition, and outbound shipping of returned equipment. You will manage a team, drive accuracy, and ensure rapid turnaround while coordinating with 3PL partners and internal teams.

The role emphasizes process improvement, data-driven metrics, and adherence to service levels.

Qualifications

• 6+ years of related experience and a Bachelor's degree.
• Ability to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environment.
• Strong attention to detail, particularly with inventory accuracy and equipment inspection.
• Excellent written and verbal communication skills.
• Strong Excel skills.

Responsibilities

• Oversee receipt of returned equipment against open RMAs and log discrepancies.
• Sort received equipment into repair, scrap, restock, or quarantine categories.
• Maintain accurate spare parts and returned-equipment inventory through cycle counts and audits.
• Coordinate outbound shipments of spare parts and repaired units.
• Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLA.
• Investigate and resolve receiving exceptions with warehouse team and customer.
• Track and report daily/weekly operational metrics to logistics management.
• Document and photograph lost or damaged equipment to support claims.

Skills

Experience 6+ yrs

Bachelor's degree

Critical thinking

Attention to detail

Communication skills

Excel skills

Education

Bachelor's degree

Tools

WMS

NERP

RMA tracking system

Job description

Position SummaryThis role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.Role and ResponsibilitiesPosition SummaryThe RMA Material Handling Manager for the Networks business unit leads the day-to-day warehouse operations that support the receipt, inspection, disposition, and shipment of returned network equipment during construction, warranty, and post-warranty periods. This role is responsible for the physical and system handling of RMA (Return Material Authorization) freight — ensuring returned equipment is received accurately, inspected and dispositioned quickly, and that outbound shipments of spares, test devices, and repaired units move on schedule. This is a hands-on, floor-facing managerial role. The team consists of Samsung employees and staff from our third-party logistics (3PL) warehouse partner. You will report to the Reverse Logistics Director. Role & ResponsibilitiesYou will lead a team responsible for the following functions:Receiving & Inspection: Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log discrepancies (missing, damaged, or mismatched items).Disposition & Triage: Oversee the sorting of received equipment into repair, scrap, restock, or quarantine categories per established criteria, and ensure items are routed to the appropriate downstream channels (Repair vendor, HQ R&D, disposal).Inventory Accuracy: Maintain accurate spare parts and returned-equipment inventory through cycle counts, bin audits, and timely system (e.g., NERP, WM, current RMA applications) updates.Outbound Shipping: Coordinate and verify outbound shipments of spare parts, repaired units to the customers, and trial/test hardware.Dock & Workflow Management: Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLAException Handling: Investigate and resolve receiving exceptions (unauthorized returns, serial number mismatches, damaged returns) in collaboration with the warehouse team and customer.Metrics & Reporting: Track and report daily/weekly operational metrics (dock-to-stock time, TAT, inventory accuracy, backlog) to logistics management.Claims Documentation: Document and photograph lost or damaged equipment to support claims filed against freight carriers, customers, and the warehouse team. As a manager, you will be expected to:Manage the overall activities of the RMA handling team: Monitor the work quality and accuracy of all RMA operationsPrioritize tasks to meet urgent deadlinesEscalate issues and bottlenecks to the RMA management immediatelyEnsure the team has the resources (staff, training, inventory, systems) required to consistently meet Service Level Agreements (e.g., same-day shipping, 24-hour disposition turnaround) Continuously improve RMA processes and workflows; update work instructions and SOPs accordinglyEnsure all inventory and operational reports are accurate and delivered to stakeholders on timeCollaborate with other teams (Hardware Services, 3PL, Quality) on cross-functional projectsSupport system needs related to the RMA and warehouse management systems (WMS), including data entry accuracy and issue escalationSkills and QualificationsMinimum Qualifications:6+ years of related experience and a Bachelor's degreeAbility to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environmentStrong attention to detail, particularly with inventory accuracy and equipment inspectionExcellent written and verbal communication skillsStrong Excel skills Preferred Qualifications:Knowledge of Network equipment and reverse logistics processesPrior experience using Samsung systems (Watch-Q, NERP, RMA tracking system etc.)Korean language skills are helpful for frequent interaction with HQ Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

This role is not eligible for immigration sponsorship
Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.
For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.
As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Position Summary

The RMA Material Handling Manager for the Networks business unit leads the day-to-day warehouse operations that support the receipt, inspection, disposition, and shipment of returned network equipment during construction, warranty, and post-warranty periods. This role is responsible for the physical and system handling of RMA (Return Material Authorization) freight — ensuring returned equipment is received accurately, inspected and dispositioned quickly, and that outbound shipments of spares, test devices, and repaired units move on schedule.

This is a hands-on, floor-facing managerial role. The team consists of Samsung employees and staff from our third-party logistics (3PL) warehouse partner. You will report to the Reverse Logistics Director.

Role & Responsibilities

You will lead a team responsible for the following functions:

• Receiving & Inspection: Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log discrepancies (missing, damaged, or mismatched items).
• Disposition & Triage: Oversee the sorting of received equipment into repair, scrap, restock, or quarantine categories per established criteria, and ensure items are routed to the appropriate downstream channels (Repair vendor, HQ R&D, disposal).
• Inventory Accuracy: Maintain accurate spare parts and returned-equipment inventory through cycle counts, bin audits, and timely system (e.g., NERP, WM, current RMA applications) updates.
• Outbound Shipping: Coordinate and verify outbound shipments of spare parts, repaired units to the customers, and trial/test hardware.
• Dock & Workflow Management: Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLA
• Exception Handling: Investigate and resolve receiving exceptions (unauthorized returns, serial number mismatches, damaged returns) in collaboration with the warehouse team and customer.
• Metrics & Reporting: Track and report daily/weekly operational metrics (dock-to-stock time, TAT, inventory accuracy, backlog) to logistics management.
• Claims Documentation: Document and photograph lost or damaged equipment to support claims filed against freight carriers, customers, and the warehouse team.

As a manager, you will be expected to:

• Manage the overall activities of the RMA handling team:
  • Monitor the work quality and accuracy of all RMA operations
  • Prioritize tasks to meet urgent deadlines
  • Escalate issues and bottlenecks to the RMA management immediately
• Ensure the team has the resources (staff, training, inventory, systems) required to consistently meet Service Level Agreements (e.g., same-day shipping, 24-hour disposition turnaround)
  • Continuously improve RMA processes and workflows; update work instructions and SOPs accordingly
  • Ensure all inventory and operational reports are accurate and delivered to stakeholders on time
  • Collaborate with other teams (Hardware Services, 3PL, Quality) on cross-functional projects
  • Support system needs related to the RMA and warehouse management systems (WMS), including data entry accuracy and issue escalation

Skills and Qualifications

Minimum Qualifications:

• 6+ years of related experience and a Bachelor's degree
• Ability to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environment
• Strong attention to detail, particularly with inventory accuracy and equipment inspection
• Excellent written and verbal communication skills
• Strong Excel skills

Preferred Qualifications:

• Knowledge of Network equipment and reverse logistics processes
• Prior experience using Samsung systems (Watch-Q, NERP, RMA tracking system etc.)
• Korean language skills are helpful for frequent interaction with HQ

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.