RMA & Reverse Logistics Manager – Networks

Samsung; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Samsung Electronics America is seeking a RMA Material Handling Manager for the Networks unit to oversee day-to-day warehouse operations handling returned network equipment across warranty and post-warranty periods.

You will lead a team, coordinate with 3PL partners, ensure accurate receiving, triage, and disposition, and drive on-time shipments while maintaining inventory accuracy and SLA compliance.

Qualifications

• 6+ years of related experience and a Bachelor's degree.
• Ability to think critically, prioritize, and react quickly in a fast-paced environment.
• Strong attention to detail, particularly with inventory accuracy and equipment inspection.
• Excellent written and verbal communication skills.
• Strong Excel skills.

Responsibilities

• Receiving & Inspection: Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log discrepancies.
• Disposition & Triage: Oversee sorting of received equipment into repair, scrap, restock, or quarantine categories.
• Inventory Accuracy: Maintain accurate spare parts and returned-equipment inventory through cycle counts, bin audits, and timely system updates.
• Outbound Shipping: Coordinate and verify outbound shipments of spare parts, repaired units to customers, and test hardware.
• Dock & Workflow Management: Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLA.
• Exception Handling: Investigate and resolve receiving exceptions in collaboration with warehouse team.
• Metrics & Reporting: Track and report daily/weekly operational metrics to logistics management.
• Claims Documentation: Photograph lost or damaged equipment to support claims against carriers and customers.

Skills

Project management

Inventory accuracy

Excel skills

Communication

Attention to detail

Network equipment knowledge

Education

Bachelor's degree

Tools

Watch-Q

NERP

Job description

Samsung Electronics America is seeking a RMA Material Handling Manager for the Networks unit to oversee day-to-day warehouse operations handling returned network equipment across warranty and post-warranty periods.

You will lead a team, coordinate with 3PL partners, ensure accurate receiving, triage, and disposition, and drive on-time shipments while maintaining inventory accuracy and SLA compliance.