Senior Reverse Logistics & Hardware Services Lead

Samsung; Coppell (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Discount

Tuition Help

PTO

Wellness Rewards

Job summary

Samsung Electronics America is seeking a Reverse Logistics Manager for the Networks business unit. You will lead the Hardware Services team, overseeing returns, repairs, and customer interactions, while ensuring SLAs and efficient processes across internal teams and a 3PL partner.

You will monitor metrics, coordinate with Samsung HQ and field technicians, and provide cost estimates for repairs. A Bachelor’s degree and 6+ years of related experience are required, with occasional evening calls to

Qualifications

• Minimum of 6 years of related experience
• Excellent written and verbal communication skills
• Strong Excel skills

Responsibilities

• Lead the Hardware Services team and own weekly/monthly metrics
• Issue RMAs to customers and contractors
• Coordinate repairs with Samsung HQ and vendors
• Monitor spare parts inventory and test device shipments
• Ensure SLAs are met and improve processes

Skills

Critical thinking

Communication skills

Excel skills

Education

Bachelor's degree

Job description

Samsung Electronics America is seeking a Reverse Logistics Manager for the Networks business unit. You will lead the Hardware Services team, overseeing returns, repairs, and customer interactions, while ensuring SLAs and efficient processes across internal teams and a 3PL partner.

You will monitor metrics, coordinate with Samsung HQ and field technicians, and provide cost estimates for repairs. A Bachelor’s degree and 6+ years of related experience are required, with occasional evening calls to