RMA & Hardware Services Lead – Reverse Logistics

Bzpp; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition Assistance

Paid Time Off

Job summary

Samsung Electronics America seeks a Reverse Logistics Manager for the Networks business unit. You will lead the Hardware Services team, overseeing returns, repairs, and service-level agreements, working with 3PL partners and Samsung HQ.

The role requires strong leadership, problem-solving, and communications skills, with a focus on driving operational excellence and cost awareness across all logistics activities.

Qualifications

• Minimum of 6 years of related experience and a Bachelor's degree.
• Ability to think critically and react quickly.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the Hardware Services team and manage multiple customer-facing processes.
• Own weekly/monthly operational metrics and executive summaries.
• Coordinate repairs with HQ and third-party vendors.
• Ensure SLAs are met and report progress to stakeholders.
• Interact with Samsung HQ and cross-functional teams.

Skills

Critical thinking

Communication skills

Team leadership

Education

Bachelor's degree

Job description

Samsung Electronics America seeks a Reverse Logistics Manager for the Networks business unit. You will lead the Hardware Services team, overseeing returns, repairs, and service-level agreements, working with 3PL partners and Samsung HQ.

The role requires strong leadership, problem-solving, and communications skills, with a focus on driving operational excellence and cost awareness across all logistics activities.