RMA & Reverse Logistics Lead | Warehouse Operations

Bzpp

United States

On-site

USD 80,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

401(k)

Paid Time Off

Wellness incentives

Employee Purchase Program

Job summary

Samsung Electronics America is seeking an experienced RMA Material Handling Manager to lead the Networks warehouse operations, including receipt, inspection, disposition, and outbound shipping of returned equipment. You will manage a team, drive accuracy, and ensure rapid turnaround while coordinating with 3PL partners and internal teams.

The role emphasizes process improvement, data-driven metrics, and adherence to service levels.

Qualifications

6+ years of related experience and a Bachelor's degree.
Ability to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environment.
Strong attention to detail, particularly with inventory accuracy and equipment inspection.
Excellent written and verbal communication skills.
Strong Excel skills.

Responsibilities

Oversee receipt of returned equipment against open RMAs and log discrepancies.
Sort received equipment into repair, scrap, restock, or quarantine categories.
Maintain accurate spare parts and returned-equipment inventory through cycle counts and audits.
Coordinate outbound shipments of spare parts and repaired units.
Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLA.
Investigate and resolve receiving exceptions with warehouse team and customer.
Track and report daily/weekly operational metrics to logistics management.
Document and photograph lost or damaged equipment to support claims.