Material Handling Manager

Samsung Electronics America; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Job summary

Samsung Electronics America seeks an experienced RMA Material Handling Manager to lead day-to-day warehouse operations for returned network equipment. You will oversee receipt, inspection, disposition, and outbound shipping, coordinating with a 3PL and reporting to the Reverse Logistics Director.

You will drive process improvements, ensure SLA adherence, and mentor a team while maintaining accurate inventory and documentation across systems and cycles.

Qualifications

• 6+ years of related experience and a Bachelor's degree.
• Strong attention to detail, particularly with inventory accuracy and equipment inspection.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee receipt of returned equipment against open RMAs and log discrepancies.
• Oversee sorting into repair, scrap, restock, or quarantine per criteria and route to downstream channels.
• Maintain accurate spare parts and returned-equipment inventory through cycle counts and updates.

Skills

RMA operations

Inventory accuracy

Excel proficiency

Quality & root cause

Education

Bachelor's degree

Tools

Watch-Q

NERP

RMA tracking system

Job description

Position Summary

This role is not eligible for immigration sponsorship. Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting‑edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

Role and Responsibilities

The RMA Material Handling Manager for the Networks business unit leads the day‑to‑day warehouse operations that support the receipt, inspection, disposition, and shipment of returned network equipment during construction, warranty, and post‑warranty periods. This role is responsible for the physical and system handling of RMA freight — ensuring returned equipment is received accurately, inspected and dispositioned quickly, and that outbound shipments of spares, test devices, and repaired units move on schedule. This is a hands‑on, floor‑facing managerial role. The team consists of Samsung employees and staff from our third‑party logistics (3PL) warehouse partner. You will report to the Reverse Logistics Director.

You will lead a team responsible for the following functions:

• Receiving & Inspection: Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log discrepancies (missing, damaged, or mismatched items).
• Disposition & Triage: Oversee the sorting of received equipment into repair, scrap, restock, or quarantine categories per established criteria, and ensure items are routed to the appropriate downstream channels (Repair vendor, HQ R&D, disposal).
• Inventory Accuracy: Maintain accurate spare parts and returned‑equipment inventory through cycle counts, bin audits, and timely system (e.g., NERP, WM, current RMA applications) updates.
• Outbound Shipping: Coordinate and verify outbound shipments of spare parts, repaired units to the customers, and trial/test hardware.
• Dock & Workflow Management: Monitor work‑in‑process to ensure equipment is received, staged, and dispositioned within SLA.
• Exception Handling: Investigate and resolve receiving exceptions (unauthorized returns, serial number mismatches, damaged returns) in collaboration with the warehouse team and customer.
• Metrics & Reporting: Track and report daily/weekly operational metrics (dock‑to‑stock time, TAT, inventory accuracy, backlog) to logistics management.
• Claims Documentation: Document and photograph lost or damaged equipment to support claims filed against freight carriers, customers, and the warehouse team.

As a manager, you will be expected to:

• Manage the overall activities of the RMA handling team: Monitor the work quality and accuracy of all RMA operations.
• Prioritize tasks to meet urgent deadlines.
• Escalate issues and bottlenecks to the RMA management immediately.
• Ensure the team has the resources (staff, training, inventory, systems) required to consistently meet Service Level Agreements (e.g., same-day shipping, 24‑hour disposition turnaround).
• Continuously improve RMA processes and workflows; update work instructions and SOPs accordingly.
• Ensure all inventory and operational reports are accurate and delivered to stakeholders on time.
• Collaborate with other teams (Hardware Services, 3PL, Quality) on cross‑functional projects.
• Support system needs related to the RMA and warehouse management systems (WMS), including data entry accuracy and issue escalation.

Skills and Qualifications

Minimum Qualifications:

• 6+ years of related experience and a Bachelor's degree
• Ability to think critically, prioritize, and react quickly in a fast‑paced, deadline‑driven environment
• Strong attention to detail, particularly with inventory accuracy and equipment inspection
• Excellent written and verbal communication skills
• Strong Excel skills

Preferred Qualifications:

• Knowledge of Network equipment and reverse logistics processes
• Prior experience using Samsung systems (Watch-Q, NERP, RMA tracking system etc.)
• Korean language skills are helpful for frequent interaction with HQ

Benefits

Regular full‑time employees (salaried or hourly) have access to benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more.

In addition, regular full‑time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Inclusive Culture and Diversity

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities

During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Company Overview

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.