RMA & Returns Specialist (Warranty & Repairs)

Vingcard; Plano (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading global access solutions company is seeking a detail-oriented individual for a customer service role focused on handling returned materials. Responsibilities include documenting returns, validating RMAs, and performing minor repairs. Ideal candidates have three years of experience in a customer service environment, strong technical skills, and a high school diploma. An associates degree in electronics is a plus. This full-time position is located in Plano, Texas, and offers supportive team collaboration and growth opportunities.

Qualifications

• Three years of experience in a fast-paced customer service environment.
• Ability to focus on tasks with minimal supervision.
• Must be able to lift a minimum of 45 lbs.

Responsibilities

• Document and evaluate returns to meet customer expectations.
• Research customer queries regarding RMAs.
• Test and perform minor repairs of returned parts.

Skills

Customer service skills

Technical/mechanical aptitude

Detail-oriented

Education

High School Graduate

Associates Degree in electronics

Tools

MS-Windows

SAP

Microsoft Dynamics CRM

Job description

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