RMA & Refurbishment Technician - Quality Control

Ultipro; Salt Lake City (UT); On-site; USD 18,000 - 30,000; Full time

Job summary

Sorenson Communications in Salt Lake City, UT is seeking a Quality Control Technician to oversee the returned product process, including testing and refurbishing reusable CaptionCall phones.

The role emphasizes accuracy, timely processing, and collaboration with warehouse teams to ensure items are tested, refurbished, and prepared for field installation.

Strong communication, dependability, and ability to lift 10-20 lbs frequently are required; occasional 20-100 lbs handling may occur.

Qualifications

• High school diploma or GED required.
• Experience in a warehouse environment preferred.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Assist with receiving, processing, and organizing returned equipment and warehouse materials as assigned.
• May operate forklifts or other material handling equipment when assigned and appropriately trained/certified.
• Organize and prioritize warehouse components
• Manage and organize the RMA process to test all defective returns
• Refurbish and reship returned phones that are operational
• Be trained and be an expert in all warehouse functions and operations
• Provide weekly and monthly reports of items shipped and summaries of challenges and successes
• Show a willingness to accept and complete new tasks and assignments as needed
• Positive attitude and team player
• Other duties and responsibilities as assigned

Skills

Warehouse operations

Forklift operation

Effective communication

Team player

Attention to detail

Education

High School Diploma or GED

Tools

Forklift

Job description

Sorenson Communications in Salt Lake City, UT is seeking a Quality Control Technician to oversee the returned product process, including testing and refurbishing reusable CaptionCall phones.

The role emphasizes accuracy, timely processing, and collaboration with warehouse teams to ensure items are tested, refurbished, and prepared for field installation.

Strong communication, dependability, and ability to lift 10-20 lbs frequently are required; occasional 20-100 lbs handling may occur.