RMA & Refurbishment Quality Technician

Sorenson Communications, LLC; Salt Lake City (UT); On-site; USD 40,000 - 50,000; Full time

Job summary

Sorenson Communications, LLC is seeking an RMA Technician to oversee the returned product process, testing and refurbishing phones for reuse and field deployment.

The role requires handling returned equipment, organizing warehouse activities, and providing regular reports on shipments and issues. Candidates should have warehouse experience and basic computer skills, with ability to lift light loads and work in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Warehouse experience preferred.
• Basic computer skills needed.

Responsibilities

• Assist with receiving, processing, and organizing returned equipment and warehouse materials.
• Operate forklifts or other material handling equipment when trained.
• Organize and prioritize warehouse components.
• Manage and document the RMA process to test defective returns.
• Refurbish and reship returned phones that are operational.
• Provide weekly and monthly shipment reports and summaries.

Skills

MS Word

Excel

Effective communication

Team player

Daily goals

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Sorenson Communications, LLC is seeking an RMA Technician to oversee the returned product process, testing and refurbishing phones for reuse and field deployment.

The role requires handling returned equipment, organizing warehouse activities, and providing regular reports on shipments and issues. Candidates should have warehouse experience and basic computer skills, with ability to lift light loads and work in a fast-paced environment.