RMA- Repair/Refurbishment Tech

Scanfil US, Atlanta; Buford (GA); On-site; USD 25,000 - 41,000; Full time

Job summary

Scanfil US, Atlanta is seeking a Returns Technician to receive, inspect, test and repair customer returns down to component level using DMMs, power supplies and SMT rework tools. You will follow SOPs and update spreadsheets and ERP entries.

The role requires ability to lift up to 25 lbs, good technical communication, and multitasking across multiple returns while ensuring timely resolution of warranty and stock issues.

Qualifications

• Experience handling customer returns, repairing and distribution of customer products.
• Ability to enter data accurately in spreadsheets/databases.
• Communicate with customers at a technical level via email and web apps.

Responsibilities

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Communicate with customer at a technical level via email and web application.
• Manage transactions through ERP systems and other web-based systems.
• Disassemble/reassemble customer units down to PCB level.
• Troubleshoot and test products to component level using DMM, power supplies, and testing systems.
• SMT soldering of components using hot air rework station and soldering iron on customer equipment.
• Research inconsistencies and correct as needed.
• Lift up to 25 pounds.
• Follow SOPs in production manuals.
• Follow up on warranty and out-of-stock issues.
• Work on special returns and multitask projects.

Skills

Data entry

Technical communication

Troubleshooting

Multitasking

Lifting requirement 25 lbs

Tools

ERP systems

Web-based systems

Digital multimeter

Soldering tools

Job description

SHORT DESCRIPTION: Receives, inspects, tests, and repairs customer returns to the component level in a prompt and timely manner.

QUALIFICATIONS: Experience working with customers handling return, repairing, and distribution of customer product.

1. Receive and inspect customer returns per process.

2. Data entry in spreadsheets and databases.

3. Communicate with customer at a technical level via email and web application.

4. Manage transactions through ERP systems and or other web based systems

5. Mechanical disassembly/reassembly of customer units down to the PCB level.

6. Troubleshoot and test customer products to the component level using digital multi-meter, power supplies and customer testing system as required on the path to diagnosing and repairing product

7. SMT Soldering of components using a hot air rework station and soldering iron on customer equipment.

8. Research inconsistencies and correcting if necessary.

9. Ability to lift up to 25 pounds required.

10. Operate within standard operating procedures as defined in the business's production manuals.

11. Consistent follow up on unresolved warranty and out-of-stock issues.

12. Flexibility to work on special returns

13. Multitask multiple projects.

14. Other duties as assigned.