RMA Process Technician: Troubleshoot & Improve Production

ZT Systems; Georgetown (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Mental health resources

Life and disability insurance

Paid time off and holidays

Parental leave and family care support

Training and development programs

Job summary

ZT Systems, a Sanmina Company, is seeking a motivated RMA Process Technician to support multiple manufacturing departments. You will troubleshoot, enforce process adherence, drive improvements, and assist with new product introductions and process validations.

You will collaborate with Production, Engineering, Quality, Training, Materials, Logistics, and Operations teams to ensure safe, efficient, and standardized processes while meet­ing business objectives.

Qualifications

• High school diploma or equivalent.
• 2+ years of related experience.
• Experience in electronics manufacturing, server assembly, repair operations, or high-volume manufacturing environments.
• Experience troubleshooting manufacturing or operational processes.
• Ability to read and interpret technical documents, work instructions, procedures, and manufacturing standards.
• Strong problem-solving and analytical skills.
• Soldering experience preferred.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications and manufacturing systems.
• Ability to work independently and within cross-functional teams.
• Ability to stand and walk for extended periods in manufacturing facilities.
• Ability to move between production, warehouse, and office environments.
• Ability to lift and carry materials.
• Ability to bend, stoop, reach, and perform routine physical activities.
• Ability to use computers, tablets, scanners, and manufacturing equipment.
• Ability to visually inspect products, workstations, equipment, and processes.

Responsibilities

• Provide technical support to Production, Quality, Engineering, Training, Materials, Logistics, and Operations teams.
• Troubleshoot process issues and minimize downtime.
• Serve as a technical resource for Team Leads, operators, and support personnel.
• Monitor and maintain process adherence to work instructions and standards.
• Assist with root cause analysis, corrective actions, and process improvements.
• Support new product introductions, engineering changes, and process validations.
• Conduct process audits and identify opportunities for improvement in safety, quality, productivity, and efficiency.
• Maintain and support process documentation and standard work instructions.
• Assist Training teams with onboarding, certification support, and cross-training.
• Support workstation setup, equipment, material flow, and workplace organization.
• Communicate technical issues, risks, and recovery plans to leadership and cross-functional teams.
• Escalate concerns through established channels.
• Promote ESD, safety, quality, and housekeeping standards.
• Support production goals and compliance with customer and company requirements.
• Participate in continuous improvement initiatives using data-driven problem solving.
• Provide floor support during escalations, staffing shortages, launches, and special projects.
• Document technical findings, corrective actions, and project outcomes.

Skills

Soldering

Problem solving

Analytical skills

Verbal & written communication

Independent work

Education

High school diploma or equivalent

Tools

Manufacturing systems

Microsoft Office

Technical documentation

Job description

ZT Systems, a Sanmina Company, is seeking a motivated RMA Process Technician to support multiple manufacturing departments. You will troubleshoot, enforce process adherence, drive improvements, and assist with new product introductions and process validations.

You will collaborate with Production, Engineering, Quality, Training, Materials, Logistics, and Operations teams to ensure safe, efficient, and standardized processes while meet­ing business objectives.