RMA Operations Specialist II

STN Incorporated; Pleasanton (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Coverage – Medical, Dental &amp

401(k) Plan

Paid Time Off (PTO)

Holidays Paid

Cell Phone Allowance

Collaborative, growth-driven culture

Job summary

STN Incorporated is seeking an RMA Coordinator II to manage RMA lifecycle across the GPU One fleet, coordinating with hardware vendors and onsite centers to diagnose, replace, track, and return failed components with minimal downtime.

The role requires 2-4+ years in IT hardware logistics or data center operations, strong inventory discipline, and experience with vendor support portals. Onsite coordination across multiple sites is expected in Pleasanton, CA.

Qualifications

• 2-4+ years in IT hardware logistics, data center operations, RMA/warranty coordination, or supply chain/asset management.
• Hands-on experience with vendor RMA portals and support processes (HPE, Supermicro, Dell, Arista, Juniper, or similar).
• Strong inventory and asset-management discipline with meticulous record-keeping.
• Excellent organization, follow-through, and written and verbal communication.
• Proficiency with spreadsheets and ticketing/asset-management tools.

Responsibilities

• Vendor Coordination & RMA Management: Open, track, and drive RMA cases through resolution with vendor support teams.
• Onsite Coordination: Schedule part swaps with onsite staff, document failures, confirm replacement installs and returns.
• RMA & Spares Inventory: Maintain accurate RMA and spare inventory records, track serial/part numbers, reconcile shipments.
• Escalation & SLA Management: Escalate stalled or late cases, monitor SLAs and drive root-cause follow-up with vendors.
• Reporting & Documentation: Maintain RMA logs, dashboards, SOPs, and prepare performance reports.

Skills

IT hardware logistics

Data center operations

RMA coordination

Asset management

Vendor coordination

Tools

ServiceNow

Jira

Job description

STN Incorporated is seeking an RMA Coordinator II to manage RMA lifecycle across the GPU One fleet, coordinating with hardware vendors and onsite centers to diagnose, replace, track, and return failed components with minimal downtime.

The role requires 2-4+ years in IT hardware logistics or data center operations, strong inventory discipline, and experience with vendor support portals. Onsite coordination across multiple sites is expected in Pleasanton, CA.