RMA Technician II - Data Center Hardware & Process Lead

Cirrascale Cloud Services; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Cirrascale Cloud Services in Austin, TX is seeking an experienced RMA Technician II to manage advanced RMA processing and support daily data center operations. You will troubleshoot server hardware, coordinate with OEM vendors, and keep rigorous records of RMAs and inventory.

The role emphasizes hands-on problem solving, attention to detail, and the ability to work independently in a fast-paced environment while mentoring junior technicians and improving SOPs.

Qualifications

• 2–4 years of experience in RMA processing or data center operations.
• Experience troubleshooting server hardware.
• Familiarity with ticketing and inventory systems.

Responsibilities

• Process RMAs and document to OEM vendors.
• Review logs and diagnostics.
• Package, label, and track returned equipment.
• Maintain RMA records and inventory.
• Install, replace, and decommission server hardware.
• Support rack deployments and hardware upgrades.
• Mentor and train junior technicians.
• Maintain ticket updates and vendor communications.

Skills

Server hardware

Networking basics

Diagnostics tools

Ticketing systems

Inventory management

Documentation

Communication skills

Education

Associate degree in IT or Electronics

Tools

Jira

ServiceNow

Inventory software

Job description

Cirrascale Cloud Services in Austin, TX is seeking an experienced RMA Technician II to manage advanced RMA processing and support daily data center operations. You will troubleshoot server hardware, coordinate with OEM vendors, and keep rigorous records of RMAs and inventory.

The role emphasizes hands-on problem solving, attention to detail, and the ability to work independently in a fast-paced environment while mentoring junior technicians and improving SOPs.