RMA Coordinator — Tech Returns & Vendor Ops

Supermicro; San Jose (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Supermicro is headquartered in San Jose, CA, and seeks an RMA Coordinator to work closely with Operations, Customer Service, and Engineering to meet customer requests daily. The role follows work instructions to ensure accurate assignments and tight schedules, coordinating returns and delivering excellent customer service.

The position involves coordinating the return of customer products, maintaining relationships, and ensuring timely RMAs to satisfy Service Agreements, with in-office

Qualifications

• AA degree or equivalent experience preferred.
• At least 3 years’ experience in electronics or computer industry as RMA coordinator.
• Excellent written, interpersonal, and organizational skills.
• Detail oriented with strong time management.
• Multitasking with effective decision making.
• Independent yet a strong team player.
• Proficient with MS Office.

Responsibilities

• Handling defective parts and dealing with vendors for RMA process.
• Packaging and shipping coordination of incoming and outgoing power supplies.
• Focusing on power supplies and related products for vendor return.
• Physical inventory transfer within departments and inventory management.
• Coordinating incoming and outgoing parts, and work to close open issues.
• Focusing on outstanding RMA inventory with vendors for call back actions.
• Working with vendors for special parts requests, FAR and urgent-case feedback.
• Handle day-to-day RMA Receiving activities.
• Manage timely processing of RMAs to meet Service Agreements.
• Maintain daily productivity/workflow reports and open issues.
• Assist Customer Service with RMA Authorization processing as needed.
• Work with Operations, Customer Service/Technical Support, Quality and Engineering as required.
• Maintain, review, and update process documentation; create new documents as required.
• Review current processes and implement new processes as required.

Skills

Written communication

Interpersonal skills

Organization

Time management

Detail orientation

Multitasking

Team player

Education

AA degree or equivalent

Tools

MS Office

Job description

Supermicro is headquartered in San Jose, CA, and seeks an RMA Coordinator to work closely with Operations, Customer Service, and Engineering to meet customer requests daily. The role follows work instructions to ensure accurate assignments and tight schedules, coordinating returns and delivering excellent customer service.

The position involves coordinating the return of customer products, maintaining relationships, and ensuring timely RMAs to satisfy Service Agreements, with in-office