RMA & Repair Operations Specialist

Riedel Communications GmbH & Co. KG; Santa Clarita (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A global technology company in Santa Clarita is seeking a Repair Administrator to manage the lifecycle of product repairs and RMAs. The role involves reviewing requests, coordinating with internal departments, and ensuring timely communication with customers. Ideal candidates will have 2+ years of experience in repair coordination, strong organizational skills, and proficiency with ERP systems. This is a key position in a busy environment.

Qualifications

• 2+ years of experience in repair coordination or administrative support.
• Ability to multitask and manage multiple RMAs simultaneously.
• Excellent attention to detail and organizational skills.

Responsibilities

• Manage the full lifecycle of product repairs and RMAs.
• Coordinate with internal departments and communicate with customers.
• Create and manage Sales Orders with appropriate details.

Skills

Organizational skills

Written communication skills

Verbal communication skills

Customer-focused mindset

Proficiency in Microsoft Office Suite

Attention to detail

Tools

ERP systems (NAV, SAP, etc.)

Job description

A global technology company in Santa Clarita is seeking a Repair Administrator to manage the lifecycle of product repairs and RMAs. The role involves reviewing requests, coordinating with internal departments, and ensuring timely communication with customers. Ideal candidates will have 2+ years of experience in repair coordination, strong organizational skills, and proficiency with ERP systems. This is a key position in a busy environment.