RMA Operations Lead - Hybrid, Growth & Benefits

OpenEye; Liberty Lake (WA); Hybrid; USD 30,000 - 31,000; Full time

Benefits offered by this job

The on-target pay for this opportunity

Annual discretionary bonus

Company stock purchase program

Casual dress

Medical, dental, vision & prescription

Company 401k match

Disability & life insurance

Paid maternity/paternity leave

Paid vacation & sick days

Paid holidays

Flexible hybrid schedule

Educational Assistance Program

Employee Equipment Program

Job summary

OpenEye is seeking an RMA Operations Lead to support daily RMA department activities under the RMA Supervisor. You will lead processing staff, process customer credits, prioritize returns, and prepare units for inventory return or customer shipment. Strong detail orientation and customer focus are essential.

The role emphasizes coordinating workflow, communicating with customers on payments and follow-ups, and maintaining efficient returns processing in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in an RMA, warehouse, logistics, or customer service environment.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Proficiency with ERP/order management systems and Microsoft Office Suite.
• Ability to lift up to 50 lbs and stand for extended periods as needed.

Responsibilities

• Credit Processing – Accurately process customer credits associated with returned merchandise, ensuring timely and correct application in accordance with company policies and procedures.
• Receiving & Priority Evaluation – Receive and inspect incoming return units, assess condition and document as needed, and evaluate the urgency and priority level of each return to ensure appropriate handling and turnaround time.
• Departmental Workflow Management – Monitor and maintain the daily workflow of RMA, redistributing workloads as needed, and ensuring all returns are processed in a timely manner.
• Customer Communication – Serve as a point of contact for customers regarding payments, outstanding requests, and return follow-ups; provide timely, professional, and accurate responses to inquiries to ensure a positive customer experience.
• Unit Preparation & Disposition – Package and prepare completed units for return to inventory or shipment back to customers as required, ensuring all units meet quality and condition standards prior to disposition.

Skills

Organizational skills

Time management

Written and verbal communication

Education

High school diploma

Tools

ERP/order management systems

Microsoft Office Suite

Job description

OpenEye is seeking an RMA Operations Lead to support daily RMA department activities under the RMA Supervisor. You will lead processing staff, process customer credits, prioritize returns, and prepare units for inventory return or customer shipment. Strong detail orientation and customer focus are essential.

The role emphasizes coordinating workflow, communicating with customers on payments and follow-ups, and maintaining efficient returns processing in a fast-paced environment.