RMA & Returns Operations Coordinator - Hybrid (LA)

Motorola Solutions; Los Angeles (CA); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Silvus Technologies, a Motorola Solutions subsidiary in West Los Angeles, seeks an RMA Coordinator for end-to-end return management. The role supports the Applications Engineering team with ticketing and customer communications, ensuring timely repairs and updates.

You will manage CRM records, coordinate with internal teams, and monitor SLAs while maintaining orderly documentation and accurate inventory during a hybrid schedule with three onsite days.

Qualifications

• Associate degree with 1 year of administrative coordination or related experience; or high school diploma with 3 years of related experience.
• Ability to track multiple repair cases and tickets simultaneously across systems.
• Strong written and verbal communication, engaging internal teams and customers.
• Proficient in Microsoft Office or Google Workspace.
• Ability to work independently with minimal direction.
• U.S. Person status due to federal contracts; background check and drug test required.
• Background in RMA/logistics or customer support operations is preferred.

Responsibilities

• Process incoming return requests, generate RMA documentation, and coordinate receipt, repair, and return shipping.
• Coordinate with shipping/receiving, RMA technicians, and Sales to meet SLAs.
• Serve as primary contact for customers on repair status, shipping, quotes, and authorizations.
• Maintain CRM logs, update serials, and generate repair orders or quotes as needed.
• Generate regular reports on RMA metrics such as volume and turnaround times.
• Monitor ticketing system and route inquiries to the correct technical staff.
• Elevate aging or unassigned tickets to ensure timely resolutions.
• Assist in customer account updates and documentation maintenance.

Skills

Communication skills

Microsoft Office

Independent worker

Attention to detail

Customer coordination

Education

Associate degree

High School Diploma/GED

Bachelor's degree preferred

Tools

Zendesk

Jira

Freshdesk

Salesforce

Zoho

Job description

Silvus Technologies, a Motorola Solutions subsidiary in West Los Angeles, seeks an RMA Coordinator for end-to-end return management. The role supports the Applications Engineering team with ticketing and customer communications, ensuring timely repairs and updates.

You will manage CRM records, coordinate with internal teams, and monitor SLAs while maintaining orderly documentation and accurate inventory during a hybrid schedule with three onsite days.