RMA Coordinator

Supermicro; San Jose (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Supermicro is headquartered in San Jose, CA, and seeks an RMA Coordinator to work closely with Operations, Customer Service, and Engineering to meet customer requests daily. The role follows work instructions to ensure accurate assignments and tight schedules, coordinating returns and delivering excellent customer service.

The position involves coordinating the return of customer products, maintaining relationships, and ensuring timely RMAs to satisfy Service Agreements, with in-office

Qualifications

• AA degree or equivalent experience preferred.
• At least 3 years’ experience in electronics or computer industry as RMA coordinator.
• Excellent written, interpersonal, and organizational skills.
• Detail oriented with strong time management.
• Multitasking with effective decision making.
• Independent yet a strong team player.
• Proficient with MS Office.

Responsibilities

• Handling defective parts and dealing with vendors for RMA process.
• Packaging and shipping coordination of incoming and outgoing power supplies.
• Focusing on power supplies and related products for vendor return.
• Physical inventory transfer within departments and inventory management.
• Coordinating incoming and outgoing parts, and work to close open issues.
• Focusing on outstanding RMA inventory with vendors for call back actions.
• Working with vendors for special parts requests, FAR and urgent-case feedback.
• Handle day-to-day RMA Receiving activities.
• Manage timely processing of RMAs to meet Service Agreements.
• Maintain daily productivity/workflow reports and open issues.
• Assist Customer Service with RMA Authorization processing as needed.
• Work with Operations, Customer Service/Technical Support, Quality and Engineering as required.
• Maintain, review, and update process documentation; create new documents as required.
• Review current processes and implement new processes as required.

Skills

Written communication

Interpersonal skills

Organization

Time management

Detail orientation

Multitasking

Team player

Education

AA degree or equivalent

Tools

MS Office

Job description

Select how often (in days) to receive an alert: Create Alert

Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator that can work closely with all related departments to meet priority on customers requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. This position is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.

Essential Duties and Responsibilities:

• Handling defective parts and dealing with vendors for RMA process
• Packaging and shipping coordination of incoming and outgoing power supplies
• Focusing on power supplies and related products for vendor return
• Physical inventory transfer within departments and inventory management
• Coordinating incoming and outgoing parts, and work to close open issues
• Focusing on outstanding RMA inventory with vendors for call back actions
• Working close with vendors for special parts request, FAR and feedback for urgent case
• Handle the day-to-day RMA Receiving activities
• Manage timely processing of RMAs to meet Service Agreements
• Maintain daily productivity / workflow reports and open issues
• Assist Customer Service with RMA Authorization processing as needed
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Review current processes on a regular basis and implement new processes as required

Qualifications:

• Minimum of AA degree or equivalent working experience preferred
• at least 3 years’ experience in electronics or computer industry as RMA coordinator preferred
• Excellent in written, interpersonal communications and organization skills
• Detail oriented and good time management
• Multi-tasking with effective decision making
• Independent person and also a strong team player
• Proficient with MS office

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$23.00/hr - $28.00/hr

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.