Shipping & Receiving Manager, RMA Service

Supermicro; San Jose (CA); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

Supermicro is seeking a Shipping & Receiving Manager for RMA services in San Jose, CA. The role leads warehouse operations, shipping/receiving, inventory control, reverse logistics, and RMA processes to ensure accuracy and timely fulfillment.

You will manage a cross-functional team, establish logistics best practices, and drive continuous improvement in a dynamic manufacturing and distribution environment, with emphasis on cost efficiency and superior customer service.

Qualifikationen

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related discipline.
• Equivalent combination of education, leadership experience, and operational expertise may be considered.
• Minimum of 5-7 years of progressive leadership experience in warehouse operations, logistics, shipping and receiving, or supply chain management.
• Minimum of 3 years of management experience leading warehouse, inventory, and logistics teams in a manufacturing, electronics, medical device, or technology environment.
• Proven experience managing RMA, warranty service, repair operations, reverse logistics, and return-to-vendor programs.
• Demonstrated success improving warehouse performance, inventory accuracy, customer service levels, and operational productivity.
• Experience managing multi-functional teams and supporting high-volume operational environments.

Aufgaben

• Oversee all warehouse activities, including receiving, storage, material handling, inventory management, order fulfillment, shipping, and reverse logistics operations.
• Develop and implement operational strategies that improve throughput, efficiency, accuracy, and service performance.
• Establish and monitor KPIs for inventory accuracy, on-time shipments, productivity, RMA turnaround time, and customer satisfaction.
• Lead capacity planning, space utilization, and workflow optimization initiatives to support current and future business needs.
• Drive a culture of accountability, operational discipline, and continuous improvement throughout warehouse operations.
• Manage domestic and international shipping operations, ensuring compliance with customer requirements, carrier regulations, and company policies.
• Oversee relationships with freight carriers, transportation providers, and third-party logistics partners to ensure cost-effective and reliable service.
• Negotiate shipping solutions, monitor transportation costs, and identify opportunities to reduce freight expenses while maintaining service standards.
• Ensure proper preparation and accuracy of shipping documentation, export paperwork, freight claims, and transportation records.
• Monitor logistics performance and implement corrective actions to resolve delivery, damage, or service-related issues.
• Own and manage the complete RMA lifecycle, including inbound receipt, inspection coordination, product evaluation, disposition, repair processing, replacement management, and return-to-vendor (RTV) activities.
• Develop and maintain standardized procedures for warranty returns, customer returns, and reverse logistics operations.
• Monitor RMA aging, turnaround times, disposition status, and resolution metrics to ensure timely processing and customer satisfaction.
• Partner with Quality, Engineering, Manufacturing, Procurement, and Customer Service teams to identify root causes of product returns and implement corrective actions.
• Utilize RMA data and trend analysis to drive quality improvements and reduce recurring product failures.
• Maintain world-class inventory accuracy through cycle counting programs, inventory audits, transaction reviews, and process controls.
• Investigate inventory variances and implement corrective and preventive actions to eliminate recurring discrepancies.
• Ensure accurate inventory transactions and material traceability within ERP, WMS, and inventory management systems.
• Develop inventory control procedures that support operational efficiency, regulatory compliance, and financial accuracy.
• Collaborate with Finance and Supply Chain teams to support inventory reconciliation, forecasting, and reporting requirements.

Jobbeschreibung

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Shipping & Receiving Manager, RMA Service

Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The RMA Shipping & Receiving Manager is a strategic operations leader responsible for directing all aspects of warehouse operations, shipping and receiving functions, inventory control, reverse logistics, and Return Merchandise Authorization (RMA) processes. This role drives operational excellence by ensuring inventory accuracy, optimizing material flow, improving warehouse productivity, and delivering exceptional service to customers and internal stakeholders.

The successful candidate will lead a cross-functional warehouse team, establish best-in-class logistics practices, manage complex RMA and warranty return programs, and implement continuous improvement initiatives that support business growth, quality objectives, and customer satisfaction. This position requires strong leadership, analytical skills, and the ability to develop scalable processes within a dynamic manufacturing and distribution environment.

Essential Duties and Responsibilities:

The essential duties and responsibilities include, but are not limited to:

Warehouse Operations Leadership

• Direct and oversee all warehouse activities, including receiving, storage, material handling, inventory management, order fulfillment, shipping, and reverse logistics operations.
• Develop and implement operational strategies that improve throughput, efficiency, accuracy, and service performance.
• Establish and monitor key performance indicators (KPIs) for inventory accuracy, on‑time shipments, productivity, RMA turnaround time, and customer satisfaction.
• Lead capacity planning, space utilization, and workflow optimization initiatives to support current and future business needs.
• Drive a culture of accountability, operational discipline, and continuous improvement throughout warehouse operations.
• Manage domestic and international shipping operations, ensuring compliance with customer requirements, carrier regulations, and company policies.
• Oversee relationships with freight carriers, transportation providers, and third‑party logistics partners to ensure cost‑effective and reliable service.
• Negotiate shipping solutions, monitor transportation costs, and identify opportunities to reduce freight expenses while maintaining service standards.
• Ensure proper preparation and accuracy of shipping documentation, export paperwork, freight claims, and transportation records.
• Monitor logistics performance and implement corrective actions to resolve delivery, damage, or service‑related issues.

RMA & Reverse Logistics Management

• Own and manage the complete RMA lifecycle, including inbound receipt, inspection coordination, product evaluation, disposition, repair processing, replacement management, and return‑to‑vendor (RTV) activities.
• Develop and maintain standardized procedures for warranty returns, customer returns, and reverse logistics operations.
• Monitor RMA aging, turnaround times, disposition status, and resolution metrics to ensure timely processing and customer satisfaction.
• Partner with Quality, Engineering, Manufacturing, Procurement, and Customer Service teams to identify root causes of product returns and implement corrective actions.
• Utilize RMA data and trend analysis to drive quality improvements and reduce recurring product failures.

Inventory Management & Control

• Maintain world‑class inventory accuracy through cycle counting programs, inventory audits, transaction reviews, and process controls.
• Investigate inventory variances and implement corrective and preventive actions to eliminate recurring discrepancies.
• Ensure accurate inventory transactions and material traceability within ERP, WMS, and inventory management systems.
• Develop inventory control procedures that support operational efficiency, regulatory compliance, and financial accuracy.
• Collaborate with Finance and Supply Chain teams to support inventory reconciliation, forecasting, and reporting requirements.

Qualifications:

Education

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related discipline preferred.
• Equivalent combination of education, leadership experience, and operational expertise may be considered.

Professional Experience

• Minimum of 5-7 years of progressive leadership experience in warehouse operations, logistics, shipping and receiving, or supply chain management.
• Minimum of 3 years of management experience leading warehouse, inventory, and logistics teams in a manufacturing, electronics, medical device, or technology environment.
• Proven experience managing RMA, warranty service, repair operations, reverse logistics, and return‑to‑vendor programs.
• Demonstrated success improving warehouse performance, inventory accuracy, customer service levels, and operational productivity.
• Experience managing multi‑functional teams and supporting high‑volume operational environments.

Salary Range

$110,000 - $140,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.