Senior Shipping, Receiving & RMA Leader

Supermicro; San Jose (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Supermicro is seeking a Shipping & Receiving Manager for RMA services in San Jose, CA. The role leads warehouse operations, shipping/receiving, inventory control, reverse logistics, and RMA processes to ensure accuracy and timely fulfillment.

You will manage a cross-functional team, establish logistics best practices, and drive continuous improvement in a dynamic manufacturing and distribution environment, with emphasis on cost efficiency and superior customer service.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related discipline.
• Equivalent combination of education, leadership experience, and operational expertise may be considered.
• Minimum of 5-7 years of progressive leadership experience in warehouse operations, logistics, shipping and receiving, or supply chain management.
• Minimum of 3 years of management experience leading warehouse, inventory, and logistics teams in a manufacturing, electronics, medical device, or technology environment.
• Proven experience managing RMA, warranty service, repair operations, reverse logistics, and return-to-vendor programs.
• Demonstrated success improving warehouse performance, inventory accuracy, customer service levels, and operational productivity.
• Experience managing multi-functional teams and supporting high-volume operational environments.

Responsibilities

• Oversee all warehouse activities, including receiving, storage, material handling, inventory management, order fulfillment, shipping, and reverse logistics operations.
• Develop and implement operational strategies that improve throughput, efficiency, accuracy, and service performance.
• Establish and monitor KPIs for inventory accuracy, on-time shipments, productivity, RMA turnaround time, and customer satisfaction.
• Lead capacity planning, space utilization, and workflow optimization initiatives to support current and future business needs.
• Drive a culture of accountability, operational discipline, and continuous improvement throughout warehouse operations.
• Manage domestic and international shipping operations, ensuring compliance with customer requirements, carrier regulations, and company policies.
• Oversee relationships with freight carriers, transportation providers, and third-party logistics partners to ensure cost-effective and reliable service.
• Negotiate shipping solutions, monitor transportation costs, and identify opportunities to reduce freight expenses while maintaining service standards.
• Ensure proper preparation and accuracy of shipping documentation, export paperwork, freight claims, and transportation records.
• Monitor logistics performance and implement corrective actions to resolve delivery, damage, or service-related issues.
• Own and manage the complete RMA lifecycle, including inbound receipt, inspection coordination, product evaluation, disposition, repair processing, replacement management, and return-to-vendor (RTV) activities.
• Develop and maintain standardized procedures for warranty returns, customer returns, and reverse logistics operations.
• Monitor RMA aging, turnaround times, disposition status, and resolution metrics to ensure timely processing and customer satisfaction.
• Partner with Quality, Engineering, Manufacturing, Procurement, and Customer Service teams to identify root causes of product returns and implement corrective actions.
• Utilize RMA data and trend analysis to drive quality improvements and reduce recurring product failures.
• Maintain world-class inventory accuracy through cycle counting programs, inventory audits, transaction reviews, and process controls.
• Investigate inventory variances and implement corrective and preventive actions to eliminate recurring discrepancies.
• Ensure accurate inventory transactions and material traceability within ERP, WMS, and inventory management systems.
• Develop inventory control procedures that support operational efficiency, regulatory compliance, and financial accuracy.
• Collaborate with Finance and Supply Chain teams to support inventory reconciliation, forecasting, and reporting requirements.

Job description

Supermicro is seeking a Shipping & Receiving Manager for RMA services in San Jose, CA. The role leads warehouse operations, shipping/receiving, inventory control, reverse logistics, and RMA processes to ensure accuracy and timely fulfillment.

You will manage a cross-functional team, establish logistics best practices, and drive continuous improvement in a dynamic manufacturing and distribution environment, with emphasis on cost efficiency and superior customer service.