RMA Coordinator

Nextek, Incorporated; Madison (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life Insurance

Short/Long term disability

Paid Time Off

401k Match

Employee Assistance Plan (EAP)

Educational Reimbursement

Job summary

Nextek, Incorporated is hiring an RMA Coordinator in Madison, Alabama. This role involves managing RMA sales orders, tracking production rates, and providing backup support in the stockroom. You will collaborate with various departments to ensure timely and accurate processing of orders.

The ideal candidate will have strong communication skills and attention to detail, with experience in Factory Logix or Epicor preferred. Benefits include medical insurance, paid time off, 401k match, and educational reimbursement.

Qualifications

• Strong communication skills for customer interaction.
• Ability to manage multiple tasks and maintain accuracy.
• Experience with Factory Logix and Epicor is a plus.

Responsibilities

• Issue and manage RMA sales orders and communications.
• Track and record daily SMT production rates.
• Provide backup support for stockroom kit auditing.

Job description

Overview

Nextek, Inc. is a niche market, technology-driven Electronics Manufacturing Services (EMS) company, founded in 1995. We offer precision electronic assembly and engineering services to customers with needs-driven, non-commodity products. We partner with companies who have unique product needs and who seek a high level of reliability, commitment, and professional service from their manufacturing partners. This position will report to the Sr. Director of Quality.

Responsibilities

• Issuing the RMA Sales order (describing the scope of work)
• Corresponding / Communicating with the Customer as required
• Scanning inbound product / verification of work order numbers received
• Issuing Receipt Purchase Order number records
• Generating receipt files for product receipts
• Generating RMA work packet / maintaining completed RMA files
• Verification of Factory Logix readiness for work order launch
• Creating inbound scans for non-serialized product
• Releasing the RMA product into Factory Logix database
• Ongoing / real-time status of the RMA backlog / shipment plans
• Work Order Release and cost collection, and updates to Sales Orders
• Reconciliation of Epicor and Factory Logix data base as it relates to RMAs
• Final Work Order cost collection as it relates to non-warranty product
• Manage the shut down / phase out of the old RMA database
• Manage the start up process for Epicor RMA database
• Report weekly RMA trends
• Coordinate debit and/or replacement product with CSR’s, PM’s, or Finance as required by the product classification
• Collaborate with RMA production specialist and all support functions
• RMA Coordinator will operate in compliance to guidelines in procedure CS-0004

WIP Product Data Management

• RMA Coordinator will work with Factory Logix database as it relates to regular production. Duties will include scrap assignments and periodic reconciliation of Epicor to Factory Logix work order balances.
• Responsible for tracking and recording daily SMT production rates in support of the Master Scheduler.

Lab and Misc Sales Order Management

• Responsible for all LAB and Misc related Sales Order Management
• Responsible for coordinating quotes for work
• Initiating related invoicing and program completion
• Maintaining accurate Sales Order Backlog as it relates to LAB/Misc orders
• Maintain LAB/MISC order files
• Corresponding / Communicating with the Customer as required
• Responsible for coordinating aged receivables with/for associated sales orders

Administrative Back Up Support

• Will provide periodic back up support for the stockroom in kit auditing

Benefits

• Medical/Dental/Vision insurance
• Life Insurance
• Short/Long term disability
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off
• 10 Paid Holidays
• 401k Match
• Employee Assistance Plan (EAP)
• Educational Reimbursement

EEO Employer: Nextek, Inc. is committed to being an Equal Opportunity Employer. All employment decisions are made without considering race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic information, military/veteran status, or any other characteristic protected by law.