RMA Coordinator

Sanmina; Pleasant Prairie (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Sanmina in Pleasant Prairie, Wisconsin is seeking a skilled RMA Coordinator responsible for coordinating the Return Material Authorization (RMA) process. You will handle verification of sales orders, analyze material requirements, and manage repairs to enhance efficiency and quality.

Ideal candidates will have 5 years of experience in an electronics manufacturing environment, knowledge of Six Sigma, and proficiency in Microsoft Excel. This role involves working closely with program management to ensure timely completion of RMA requests.

Qualifications

• 5 years of experience in an electronic manufacturing environment preferred.
• Working knowledge of Six Sigma and Greenbelt tools.
• Extensive knowledge of Wave Solder, SMT, and electronic manufacturing processes.

Responsibilities

• Log and process all RMA requests.
• Process RMA requests through the factory.
• Maintain accurate records and monthly reports.

Skills

Detail oriented

Proficient in Microsoft Excel

Knowledge of Six Sigma

Communication in English

Education

5 years of experience in electronic manufacturing

Working knowledge of Six Sigma and Greenbelt tools

Experience handling RF components

Job description

Company Overview

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. It delivers end‑to‑end manufacturing solutions and superior quality support to OEMs in communications, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive, and clean technology sectors. Facilities are strategically located throughout key regions worldwide.

Job Purpose

The RMA Coordinator, under general supervision, coordinates the Return Material Authorization (RMA) process. Responsibilities include verifying sales orders, analyzing material requirements for RMA orders, planning and scheduling repairs, updating databases, preparing paperwork, auditing inventory, reconciling discrepancies, updating customers on return status, resolving A/R issues, providing requested reports, and ordering parts needed for repairs.

Nature of Duties

• Log and process all RMA requests
• Process RMA requests through the factory for repair or replacement
• Communicate with Program Management on status until closed
• Help maintain and establish processes and procedures to ensure timely RMA completion
• Efficiently prioritize and manage multiple requests simultaneously
• Escalate problems as appropriate
• Maintain accurate records and monthly reports, and document processes as needed
• Drive cost reductions through product and process improvements
• Continuous quality improvement in Rolled Throughput Yield (RTY)
• Collect data and correlate failures, driving actions required to solve root‑cause issues
• Ensure products exceed customer quality, reliability, and internal cost and delivery goals
• Perform duties as assigned
• Must be able to sit, stand, walk, and bend for long periods of time
• Overtime is required

Education and Experience

• 5 years of experience in an electronic manufacturing environment preferred
• Working knowledge of Six Sigma and Greenbelt tools
• Extensive knowledge of Wave Solder, SMT, and electronic manufacturing processes
• Experience handling and testing RF components
• Detail oriented
• Highly proficient in Microsoft Excel
• Must be able to communicate in both written and spoken English

Equal Opportunity Employer

Sanmina is an Equal Opportunity Employer.

This is an ITAR facility and applicants must be U.S. citizens or lawful permanent residents.