RMA Coordinator I

Socket.dev; Ashburn (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

IEM seeks an RMA Coordinator I to manage the processing of returned materials from Field Service locations, ensuring proper documentation, tracking, and disposition in line with IEM procedures.

The role collaborates with Quality, Warehouse, Accounting, and Field Service to maintain timeliness, accuracy, and compliance with ISO 9001 requirements; it may support order fulfillment during peak periods.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination, preferably within a field service or manufacturing environment.
• Experience using ERP or inventory management systems to process and track material transactions.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.

Responsibilities

• Process parts returns from Field Service locations while ensuring required documentation is present and complete.
• Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable Bills of Material (BOMs) when necessary.
• Track incoming RMA transactions to maintain accountability and traceability of returned materials.
• Ensure RMA processing timelines align with Product Services operational goals and service standards.
• Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements.
• Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project
• Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations.
• Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility.
• Perform other duties as assigned by management.

Skills

RMA Processing & Material Tracking

Inventory & Documentation Accuracy

Cross-Functional Coordination

Attention to Detail

Problem Solving

Organization & Time Management

Communication

Education

High School Diploma or equivalent

Tools

ERP systems

Inventory management software

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Outlook

Job description

PURPOSE OF POSITION

The purpose of the RMA Coordinator I role is to manage the processing of returned materials from Field Service locations and ensure proper documentation, tracking, and disposition of returned parts in accordance with company procedures. The RMA Coordinator I works closely with Field Service personnel to obtain missing documentation when required and ensures non-conforming material documentation is prepared and distributed in accordance with the IEM Quality Management System. The role supports coordination of RMA activities through receipt, inspection, testing, and final disposition of materials. The RMA Coordinator I also assists the Order Fulfillment team when required, providing operational support during periods of increased workload.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities.

ESSENTIAL FUNCTIONS

• Process parts returns from Field Service locations while ensuring required documentation is present and complete.
• Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable Bills of Material (BOMs) when necessary.
• Track incoming RMA transactions to maintain accountability and traceability of returned materials.
• Ensure RMA processing timelines align with Product Services operational goals and service standards.
• Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements.
• Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project
• Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations.
• Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility.
• Perform other duties as assigned by management.

COMPETENCIES

• RMA Processing & Material Tracking: Manages returned material transactions to ensure proper documentation, traceability, and processing through final disposition.
• Inventory & Documentation Accuracy: Maintains accurate records and ensures required documentation accompanies returned materials.
• Cross-Functional Coordination: Collaborates with Field Service, Quality, Warehouse, Accounting, and transportation providers to process RMA transactions.
• Attention to Detail: Ensures returned materials are correctly documented and processed according to company procedures.
• Problem Solving: Works with internal teams to resolve documentation issues, incorrect returns, or missing information.
• Organization & Time Management: Manages multiple RMA transactions while maintaining processing timelines and accountability.
• Communication: Maintains clear communication with internal teams regarding the status and disposition of returned materials.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination, preferably within a field service or manufacturing environment.
• Experience using ERP or inventory management systems to process and track material transactions.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.

PHYSICAL/MENTAL/ENVIRONMENTAL

Physical Demands: Activities: Sitting – 60% Walking/Standing – 40%
Lifting: Must be able to lift up to 50lbs.
Vision: Long periods of close work on a computer screen.
Travel: Travel (up to 10%) to IEM regional offices, warehouse locations, or vendor sites.
Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail.
Environment: Climate-controlled office space and warehouse environments; exposure to non-climate-controlled areas may occur during inventory activities.

WHY JOIN IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers