QC Coordinator - Quality Team

Bay Advanced Technologies; Newark (CA); On-site; USD 56,000 - 62,000; Full time

Job summary

A leading technology manufacturer is looking for a QC Coordinator to manage return material authorizations (RMAs) and ensure compliance with product specifications. This customer-facing role requires excellent communication and organizational skills. The QC Coordinator will interact with suppliers, customers, and internal teams to resolve issues and maintain product quality. The position is based in Newark, California, offering a salary range of $56K to $62K annually, allowing for career growth in customer service.

Qualifications

• Excellent communication and interaction skills.
• Ability to deal with suppliers and customers primarily by email, phone, or in person.
• Good interpersonal skills and ability to work independently.

Responsibilities

• Make requests to suppliers for returning defective products and obtaining an RMA.
• Process internal RMA paperwork and system work to log and monitor RMAs.
• Work with cross-functional teams to ship defective products back to suppliers.
• Keep customers updated on RMA progress.
• Perform incoming inspections for parts as needed.

Skills

Communication skills

Organizational skills

Interpersonal skills

Multi-tasking

Detail-oriented

Tools

P21 ERP software

Job description

Overview

Here's a chance to get in on the ground floor of a dynamic organization that manufactures for the Semiconductor, Life Science, Data Center Cooling, Renewable Energy, and General Manufacturing Automation verticals. Put your excellent clerical, communications, and organizational skills to work, as you'll be the first line of defense for ensuring that our quality standards are maintained and that customers are receiving the attention they need from our quality department. This is a customer-facing role, so if you're looking to grow your career in the customer service space, this is an excellent opportunity!

Job title: QC Coordinator (Newark) FLSA status: Non-Exempt

Department: Quality Reports to: Director, QA

Compensation Range: $56K - $62K annual

Definitions:

OEM products found to be nonconforming to specifications that require products to be returned to original manufacturers/suppliers for rework/repair/replacement or credit. RMA – Return material analysis/authorization.

Position summary: The person serves as the designated interface between Bay Advanced Technologies and the suppliers/customers for creating and managing/coordinating all RMAs and keeping detailed and clear records in an effective and efficient manner. The QC coordinator shall work closely with the Bay finance team to provide details for the RMA returns. The coordinator shall communicate with the suppliers/customers on a timely basis to complete and close the RMAs. Must be able to work with minimal supervision and maintain a productive work schedule. Activities must be accomplished by utilizing the company's ERP software platform, supplier website portals and various other in-house software tools under the company policies and procedures guidelines.

General Purpose: The QC Coordinator must ensure any product rework, repair, upgrade, or re-stocking are handled with a keen focus on product quality and compliance to product specifications. The QC Coordinator must be able to maintain a consistent workflow that avoids process bottlenecks with a high level of accuracy while maintaining an organized work environment and making the best efforts to meet the requisite timelines for production.

Responsibilities:

• Make requests to suppliers for returning defective products and obtaining an RMA (return material authorization) number against which the product shall be returned
• Process internal RMA paperwork and system work to log in and monitor RMAs
• Work closely with manufacturing, engineering, warehouse, and shipping personnel to locate and get the defective products shipped to the original suppliers
• Keep customers updated on the failure analysis progress of RMA units
• Coordinate with the supplier with regular follow-ups to get the rework/repair/credit/replacement completed on time
• Provide the RMA data to Finance team on a timely and regular basis
• Check the warehouse stock and WIP as needed for non-conforming products and to ensure that non-conforming products are contained/removed
• Perform incoming inspections for incoming parts to the warehouse, as needed.
• Work closely with RMA technicians to prioritize and coordinate repairs/reworks for customers on a regular basis

Qualifications:

• Excellent communication and good interaction skills. Must be detail oriented, thorough and have good organizational skills. Must have the ability to be a team player working with a diverse group and the ability to work independently under minimal supervision.

Essential skills and experience:

• Ability to deal with suppliers and customers primarily by email, on the phone or in person.
• Demonstrate the ability to multi-task and handle difficult situations professionally.
• Good interpersonal skills.
• A self-starter with the ability to work independently.
• Excellent verbal and written communication skills
• Experience with P21 (Prophet 21) ERP business software a plus
• RMA experience with knowledge of purchase order, RMA analysis and process.
• Have a general understanding of credit and debit memo processes.

Nonessential skills and experience:

Reporting to this position:

• No direct reports. Manages workflow for internal repair technicians and external suppliers. May take daily directions from the on-site Quality Specialist/Manager as required.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Requires walking throughout the building to interact with other departments. While performing these duties of this job, the employee is occasionally required to lift boxes, parts or other material for up to 35 pounds. Requires walking throughout the building to interact with other departments. Sitting for long periods of time with the ability to operate a computer and telephone at the same time. Good vision to read small print on paperwork and on the computer and good hearing to hear suppliers on the phone. The ability to type/write long sequences of number/letter combinations accurately is required.

Work environment:

• Office environment working at a desk. May be in a noisy group setting some of the time, with time spent in the warehouse/shipping when packing/shipping outgoing RMA shipments or picking up incoming products from suppliers after repair/rework.