RMA Coordinator

Foxconn WI; Mount Pleasant (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with employer contribution

Onsite Health & Wellness Center

Paid time off

Onsite health/wellness center

Career development

Job summary

A technology manufacturing company in Mount Pleasant is seeking an RMA Coordinator responsible for managing the RMA lifecycle, overseeing defective returns, and coordinating workflow across operations. Ideal candidates will have a Bachelor's degree in a relevant field and 1-3 years of experience in RMA or repair operations. The role offers opportunities for continuous improvement in a professional environment, along with a comprehensive benefits package including insurance and 401K contributions.

Qualifications

• 1–3 years of experience in RMA, reverse logistics, repair operations, or manufacturing coordination.
• Knowledge of Lean Six Sigma or continuous improvement methodologies is a plus.
• Strong organizational and problem-solving skills with attention to detail.
• Proficiency in ERP/MES/CIMS systems like SAP; reporting tools incl. Excel/Power BI.
• Excellent written and verbal communication skills.
• Lean Six Sigma knowledge is a plus.

Responsibilities

• Oversee the full RMA lifecycle, including intake, verification, routing, and shipment of returned products.
• Track and monitor unit movement across locations.
• Ensure timely processing of RMAs per company policies.
• Assign tasks and monitor progress of RMA Technicians.
• Provide clear work instructions and support onboarding.
• Act as primary contact for RMA communications with customers, vendors, and internal stakeholders.
• Coordinate with Warehouse, Quality, Engineering, IT, and Operations to resolve product flow issues.
• Maintain accurate RMA records including product information, failure details, and dispositions.
• Prepare weekly/monthly reports on KPIs, throughput data, scrap trends, and repair cycle time.
• Conduct liability assessments to determine customer vs. vendor accountability.
• Identify workflow challenges and propose process improvements.
• Support Lean, Six Sigma, and CI activities in the RMA workflow.
• Ensure safety, quality, and compliance standards are met.

Skills

Strong organizational skills

Problem-solving skills

Excellent attention to detail

Excellent written and verbal communication

Education

Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field

Tools

ERP/MES/CIMS systems

SAP

Excel

Power BI

Job description

Department: Supporting Quality

Location: SMC

Description

FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Coordinator to manage the inflow and outflow of defective returns and coordinate process flow across the RMA operations. Once a part of the team, you will be responsible for a wide variety of tasks within the Quality Department in a production environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing. The RMA Coordinator will lead workflow coordination, maintain accurate tracking and documentation, and support continuous improvement initiatives, while assisting the Quality Department as needed.

Responsibilities

• Oversee the full RMA lifecycle, including intake, verification, routing, and shipment of returned products
• Track and monitor unit movement across receiving, repair, testing, and shipping locations
• Ensure timely processing of RMAs per company policies, SOPs, and customer requirements
• Assign tasks and monitor progress of RMA Technicians to support operational efficiency
• Provide clear work instructions, support onboarding, and ensure adherence to standards
• Act as primary point of contact for RMA-related communication between customers, vendors, and internal stakeholders
• Coordinate with Warehouse, Quality, Engineering, IT, and Operations to resolve product flow issuesMaintain accurate RMA records including product information, failure details, and dispositions
• Prepare weekly/monthly reports on KPIs, throughput data, scrap trends, and repair cycle time
• Conduct liability assessments to determine customer versus vendor accountability
• Identify workflow challenges and propose process improvements
• Support Lean, Six Sigma, and continuous improvement activities in the RMA workflow
• Ensure safety, quality, and compliance standards are met
• Other duties as assigned

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field preferred
• 1–3 years of experience in RMA, reverse logistics, repair operations, or manufacturing coordination
• Strong organizational and problem-solving skills with excellent attention to detail
• Proficiency in ERP/MES/CIMS systems, SAP, and reporting tools (Excel, Power BI, etc.)
• Excellent written and verbal communication skills
• Knowledge of Lean Six Sigma or continuous improvement methodologies is a plus

Reasons you should work for us

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.