Returns Resolution Specialist

Radwell; Willingboro Township (NJ); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

15 PTO days

Paid company holidays

Company-paid short-term and long-term

Company-paid life insurance

401(k) with company matching

Free onsite gym

Job summary

Radwell International LLC is seeking a Customer Support Specialist - Returns to manage return requests, warranty claims, credits, and related inquiries. This on-site, full-time role supports customers with expedient resolutions while coordinating with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams.

The ideal candidate is detail-oriented, customer-focused, and skilled at problem-solving, with 1–3 years in related roles.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service, returns processing, claims management, order management, or related experience preferred.
• Experience handling customer escalations or dispute resolution is a plus.

Responsibilities

• Manage customer return requests, warranty claims, and return-related inquiries.
• Review and process return authorizations, credits, and related documentation.
• Investigate customer concerns and coordinate resolutions with internal departments.
• Serve as a primary point of contact for customers regarding return and warranty issues.
• Track and monitor open return cases through completion.
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues.
• Process credits, refunds, and adjustments in accordance with company policies.
• Maintain accurate records and detailed case documentation within company systems.
• Communicate status updates and resolutions to customers in a timely and professional manner.
• Escalate complex issues when necessary to ensure prompt resolution.
• Identify recurring issues and recommend process improvements.
• Support departmental objectives focused on customer satisfaction and operational efficiency.

Skills

Customer service

Problem-solving

Multitasking

Attention to detail

Communication

Accountability

Independent & collaborative work

Education

High School Diploma or equivalent

Tools

CRM

ERP

Customer support systems

Job description

Radwell International LLC is seeking a Customer Support Specialist - Returns to manage return requests, warranty claims, credits, and related inquiries. This on-site, full-time role supports customers with expedient resolutions while coordinating with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams.

The ideal candidate is detail-oriented, customer-focused, and skilled at problem-solving, with 1–3 years in related roles.