Returns & Warranty Resolution Specialist

Radwell International; Willingboro Township (NJ); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, and vision

PTO 15 days

Paid holidays

Disability insurance

Life insurance

401(k) with company matching

Onsite gym

Job summary

Radwell International LLC is seeking a Customer Support Specialist for Returns to manage customer return requests, warranty claims, and related inquiries. The role emphasizes timely resolution and excellent customer experience across departments.

Ideal candidates are detail-oriented, with strong communication and problem-solving abilities, capable of handling multiple priorities and collaborating across teams. On-site, full-time with a Monday–Friday schedule.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service, returns processing, claims management, or related experience preferred.
• Experience handling customer escalations or dispute resolution is a plus.

Responsibilities

• Manage customer return requests, warranty claims, and return-related inquiries.
• Review and process return authorizations, credits, and related documentation.
• Investigate customer concerns and coordinate resolutions with internal departments.
• Serve as primary contact for customers regarding return and warranty issues.
• Track and monitor open return cases through completion.
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues.
• Process credits, refunds, and adjustments in accordance with company policies.
• Maintain accurate records and detailed case documentation within company systems.
• Communicate status updates and resolutions to customers in a timely and professional manner.
• Escalate complex issues when necessary to ensure prompt resolution.
• Identify recurring issues and recommend process improvements.
• Support departmental objectives focused on customer satisfaction and operational efficiency.
• Perform other duties, tasks, or work as assigned.

Skills

Customer service

Problem solving

Communication

Multitasking

Attention to detail

Organizational skills

Collaboration

CRM/ERP systems

Education

High School Diploma or equivalent

Tools

CRM software

ERP software

Job description

Radwell International LLC is seeking a Customer Support Specialist for Returns to manage customer return requests, warranty claims, and related inquiries. The role emphasizes timely resolution and excellent customer experience across departments.

Ideal candidates are detail-oriented, with strong communication and problem-solving abilities, capable of handling multiple priorities and collaborating across teams. On-site, full-time with a Monday–Friday schedule.