Rideshare Rental Concierge

Hertz-1; Jersey City (NJ); On-site; USD 22,000 - 29,000; Full time

Job summary

Hertz Local Edition seeks a Sales and Service Specialist, TNC to act as a brand ambassador facilitating the fastest, easiest rental car experience for Lyft/Uber drivers. The role requires preparing vehicles, processing reservations, and handling post-rental inquiries with a focus on customer satisfaction.

You will work in a dynamic environment, delivering outstanding service and contributing to revenue opportunities while ensuring vehicle readiness and compliance with program guidelines.

Qualifications

• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Communication skills

Sales mindset

Time management

Teamwork

Ownership and initiative

Bilingual languages

English proficiency

Job description

Hertz Local Edition seeks a Sales and Service Specialist, TNC to act as a brand ambassador facilitating the fastest, easiest rental car experience for Lyft/Uber drivers. The role requires preparing vehicles, processing reservations, and handling post-rental inquiries with a focus on customer satisfaction.

You will work in a dynamic environment, delivering outstanding service and contributing to revenue opportunities while ensuring vehicle readiness and compliance with program guidelines.