Ride Operations Lead - Guest Experience & Team Growth

United Parks & Resorts; San Diego (CA); Vor Ort; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Free park admission

Discounts on park tickets

Scholarship opportunities

Exclusive employee events

Zusammenfassung

SeaWorld Parks & Entertainment is seeking an Ambassador Supervisor for the San Diego area. You will oversee park operations, supervise a team of 30-60 ambassadors, and ensure high guest service standards throughout shifts.

Responsibilities include scheduling, attendance, coaching, and coordinating with EHS and Hiring. Proactive problem solving and strong communication are essential for success in this role.

Qualifikationen

• Supervisory experience in fast-paced environments.
• Excellent communication and guest-service focus.
• Ability to train and mentor staff.
• Strong organizational and scheduling skills.

Aufgaben

• Supervise 30-60 team members and daily park operations.
• Ensure area scheduling and attendance logs are accurate.
• Coach and develop ambassadors for growth and performance.
• Maintain guest service quality and handle escalated issues.

Kenntnisse

Leadership

Communication

Public speaking

Microsoft Office

English fluent

Tools

Kronos

SAP

Jobbeschreibung

SeaWorld Parks & Entertainment is seeking an Ambassador Supervisor for the San Diego area. You will oversee park operations, supervise a team of 30-60 ambassadors, and ensure high guest service standards throughout shifts.

Responsibilities include scheduling, attendance, coaching, and coordinating with EHS and Hiring. Proactive problem solving and strong communication are essential for success in this role.