Ride Coordinator

Addison Press Inc; Middlebury (VT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

25 paid days off

100% employer paid health insurance

Retirement plan with employer match

Long & short-term disability insurance

Life Insurance

Job summary

Addison Press Inc is seeking a dedicated customer service representative in Middlebury, VT. In this role, you will help schedule rides and communicate services effectively to community members. You will be integral to a nonprofit organization that serves important transportation needs.

The position requires strong attention to detail, a positive attitude, and the ability to work in a busy environment. Benefits include comprehensive health insurance, paid time off, and a retirement plan.

Qualifications

• Experience in customer service or public-facing roles.
• Ability to communicate effectively and compassionately.
• Capacity to thrive in a fast-paced environment.

Responsibilities

• Schedule rides for community members in an efficient manner.
• Communicate services clearly to clients.
• Assist clients with inquiries and provide outstanding service.

Skills

Strong attention to detail

Positive attitude

Ability to learn new software

Ability to handle many calls

Job description

Are you a people person? Want to do meaningful work that supports our community and environment?

Tri-Valley Transit (TVT), a nonprofit organization, has been providing critical transportation needs for community members for 49 years. Our dispatchers play a vital role in connecting clients with our services and are passionate about making a difference in people’s lives.

The essential function of the position is to communicate our services and schedule rides for our community members in a friendly and compassionate manner. This is an in person position located in Middlebury, VT.

Customer Service Position Requirements

• Strong attention to detail and accuracy
• Positive attitude, high level of professionalism and confidentiality
• Ability to learn new software and work simultaneously with numerous computer programs and screens
• Ability to handle many calls at a time and to focus in an often fast paced and noisy environment

Benefits

• 25 paid days off to start (Holidays & PTO)
• 100% employer paid health insurance for the employee + funds towards deductible (HRA plan)
• 35% employer contribution toward dependent health insurance
• Retirement plan with employer match
• Long & short-term disability insurance
• Life Insurance
• 50% employer contribution for employee dental and vision insurance
• Employee Assistance Program
• Employer Support of the Guard and Reserve (ESGR) recognition
• Public Service Loan Forgiveness (PSLF) qualified employer

Employment is contingent upon passing required background checks. This job is a safety sensitive job and is required to have drug and alcohol testing.

Equal Opportunity & Affinitive Action Statement

We are proud to be an Equal Opportunity Employer and an Affinitive Action employer. We are committed to fostering a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected