Reservationist

MV Transportation; Kent (WA); On-site; USD 31,684 - 32,635; Full time

Benefits offered by this job

Healthcare Benefits

401k plan

Paid Time Off

Paid Holidays

Paid Sick Leave

$1,000 Referral bonus

Job summary

MV Transportation is hiring for a customer service role in Kent, Washington, where you will assist passengers with their trip information, maintain records, and ensure safety and customer satisfaction.

The position starts at $23/hr and offers comprehensive healthcare benefits, retirement options, and generous paid leave. High School diploma and excellent communication skills are required. Join a team committed to service excellence!

Qualifications

• Able to work in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.

Responsibilities

• Answer passenger calls collecting trip information.
• Provide system information for new and current passengers.
• Maintain accurate passenger records in the customer database.

Skills

Communication skills

Decision-making skills

Customer service

Computer experience

Attention to detail

Education

High School diploma or equivalent

Tools

Trapeze PASS

Job description

Job Responsibilities

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers, as well as for potential passengers when accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers via follow‑up calls as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up‑to‑date passenger records in the customer database, making all necessary changes in status, client contact information, fare/rider type, or other important field entries.
• Maintain a safe work area and focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Handle multiple tasks accurately and effectively.
• Provide excellent customer service.
• Maintain a professional demeanor and appearance.
• Show reliable attendance.
• Act as a team player and be helpful to staff, management, and peers.

Talent Requirements

• High School diploma or equivalent.
• Able to work in a fast‑paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision‑making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

Pay & Benefits

Starting Pay Rate: $23 - $23.69/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension – the Company contributes to the WCT Pension for each hour for which compensation is paid to a maximum of 2080 hours per calendar year

Paid Time Off: 0 months – year 2 = 1.538 bi‑weekly accrual with a 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre‑employment drug test and background check after receiving a conditional offer of employment.