Dispatcher

Estuary Transit District; Centerbrook (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Exceptional Health Coverage

Employer-Paid Retirement Plan

Employer-Funded Life Insurance

Generous Paid Time Off

Job summary

Estuary Transit District is seeking a dedicated team member to provide exceptional customer service within our transportation services. This role involves assisting clients with trip planning, scheduling their rides, and supporting drivers to ensure smooth operations.

The ideal candidate should be approachable, possess a strong customer service orientation, and be willing to learn regulations regarding public transportation. Our benefits package includes health coverage, a retirement plan, and generous paid time off.

Qualifications

• Courteous, friendly, personable demeanor with a customer service focus.
• Ability to learn county, state, and federal statutes related to public transportation.

Responsibilities

• Take phone requests for transportation services and assist customers with trip planning.
• Oversee drivers to ensure compliance with routes and policies.
• Communicate with drivers and prepare necessary reports.

Skills

Customer service orientation

Knowledge of public transportation regulations

Job description

Job Description

Join River Valley Transit: Make a Difference in Middlesex County!

Are you looking for a career where your daily work genuinely improves your neighbors' lives and strengthens your community?

Estuary Transit District, operating as River Valley Transit, is the vital link connecting Middlesex County residents. We provide nearly 400,000 essential trips annually, ensuring access to jobs, crucial medical appointments, education, and shopping. When you join our team, you're not just taking a job—you're becoming a key player in community connectivity and a champion for residents.

Why Choose River Valley Transit?

Our employees are proud to know they are making a difference every single day. We are committed to recognizing that contribution by offering a competitive compensation package and unparalleled stability.

Your Outstanding Benefit Package

We believe in taking care of the people who take care of our community. In addition to competitive pay, our benefit package stands out:

• Exceptional Health Coverage: Access the same comprehensive Health, Dental, and Vision benefits offered to CT state employees.
• Secure Your Future: Enjoy an Employer-Paid Retirement Plan — a significant advantage that secures your financial future without requiring employee contributions.
• Peace of Mind: Employer-Funded Life Insurance is provided for all staff.
• Time to Recharge: Benefit from a Generous Paid Time Off Policy that recognizes the importance of work-life balance.

Ready to make a Tangible Difference? Apply today and start driving your career forward!

Position Overview

Patiently explains the service options available for a potential client (including information on transportation procedures): takes requests for transportation services from eligible clients and members of the general public (including explaining how clients can use the system); assists passengers with trip planning; handles scheduling, confirmation, and cancellation of trips; vehicles to shifts; maintains two-way communication with drivers throughout the day, and handles other clerical duties as assigned by the Road Supervisors, Director of Operations, Operations Manager or Executive Director.

Oversee drivers and their shifts to ensure compliance with routes, schedules and policies. Provide assistance with mechanical, routing or emergency situations. Prepare forms, maintain records, and files.

Work is characterized by the variety, complexity, and frequent public contact associated with the position. Considerable tact and courtesy are required as well as judgment in selecting and applying standard procedures and practices to specific tasks. Work is performed under general supervision and is evaluated by observation, conference, and the overall effectiveness and accuracy of duties performed.

Essential Job Functions

• Take phone requests for transportation services from customers.
• Assist customers with trip planning and scheduling based on: a) their physical condition, b) the unique features of the route system (including off-route scheduling) and Dial-A-Ride and c) detailed working knowledge of the location of streets, roads, and highways and the geographical conditions of the service area.
• Assess the client’s needs and handle scheduling, confirmation, and cancellation of trips. Ensures scheduled routing makes sense in regards to timing and geographical direction.
• Meet and/or exceed ETD customer service and dispatching standards and assist the Operations Manager to respond to road call emergencies and vehicle accidents; assist in meeting ETD’s vehicle emergency service standards. Operate the buses in service in an emergency situation.
• Communicate with drivers as necessary.
• In conjunction with the Lead Dispatcher, insure that vehicle service hour records (including driver manifest reports and logs) are accurate and up to date.
• Prepare client intake forms and files, trip records and complaints/suggestion files.
• Type necessary reports, forms, and correspondence as needed.
• Manage the direct collection of all fares and insure that the cash collection and reconciliation meets the standards established by the District.
• Take and successfully pass a drug test for pre-employment, as well as at random, reasonable suspicion, and post accident drug and alcohol tests as deemed appropriate by the District’s current approved drug testing policy.
• Monitor work environment for safety standards and potential hazards. Notify DER of need for a reasonable suspicion drug test. Notify Operations manager of known or observed safety or policy violations.

Requirements

• Courteous, friendly, personable demeanor. Orientation toward customer service (“interest in helping customers”).
• Working knowledge of county, state, and federal statutes pertaining to public transportation (or demonstrated ability to learn them).