Scheduler / Dispatch Agent WAH

Inktel Contact Center Solutions; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Short/Long term disability

Life insurance

Personal time off

Educational assistance

401K plan

Job summary

A leading contact center solutions provider in New York is seeking a Scheduler/Dispatch Agent to analyze passenger riding patterns and adjust routing strategies. This role requires a strong focus on service, responsibility, and teamwork. Candidates should have high school education and prior scheduling experience is preferred. The position offers a competitive salary and benefits package, ensuring a rewarding work environment while collaborating with a committed team.

Qualifications

• Proven track record of STRIVE values: Service, Responsibility, Integrity, Versatility.
• Prior scheduling experience in paratransit or messenger environment preferred.
• Ability to analyze historical route information and adjust parameters.
• Professional demeanor, put together.

Responsibilities

• Construct daily vehicle routes for passenger pickups and drop-offs.
• Analyze travel patterns for scheduling efficiencies.
• Communicate effectively with management regarding objectives.
• Organize activities for cost-effective and timely performance.
• Ensure on-time operations and cost-effective performance.
• Monitor run cut adherence and report issues to management.

Skills

Service

Responsibility

Integrity

Versatility

Resourcefulness

Strong desire to help

Positive outlook

Team player

Driven by results

Dependable

Curious and quick learner

Multitasking ability

Education

High School Diploma

Job description

Driven by our Passion for People, our Scheduler/Dispatch Agents are experts atanalyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter—and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.ToSTRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Qualifications

• Proven track record of ALL of the following STRIVE values:
• [S]ervice
• [R]esponsibility
• [I]ntegrity
• [V]ersatility
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications
• Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Responsibilities

Construct daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment.

Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service.

Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.

Communicate effectively with management as it pertains to strategic objectives.

Organize and conduct activities to assure safe, cost-effective, on-time operating performance.

Tracks and reports adherence to run cut structure and communicates issue to management.

Salary & Benefits

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Peer Recognition

Inspired to perform well by the praise of coworkers

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.