Reservationist

MV Transportation; Taunton (MA); On-site; USD 36,000 - 45,000; Full time

Job summary

MV Transportation in Taunton, MA is seeking a Reservationist to take passenger trip reservations, collect all necessary data, and schedule trips efficiently.

Responsibilities include answering calls, providing system information, entering passenger data, coordinating with scheduling and operations, and maintaining accurate records while upholding safety and customer service standards.

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Experience in paratransit scheduling using Trapeze PASS is preferred.
• Able to work in a fast-paced environment and maintain attendance.

Responsibilities

• Answer passenger calls and collect trip information for the required time period.
• Provide system information to current, new, and potential passengers for access and use.
• Complete data entry of passenger files and trip requests, negotiating times when needed.
• Give follow-up calls to passengers as required by schedule changes.
• Communicate cancellations to scheduling, dispatch, or operations staff.
• Maintain up-to-date passenger records and relevant data fields.
• Keep a safe work area and focus on safety to minimize injuries.
• Maintain accurate records and filing systems.
• Coordinate with operations staff regarding scheduling or passenger issues.
• Handle multiple tasks accurately and retain a professional demeanor.

Skills

Verbal communication

Written communication

Multitasking

Education

High School diploma or equivalent

Tools

Trapeze PASS

Job description

Reservationist

Job Locations

US-MA-Taunton

Job Information

ID: 2026-12129

Position Type: Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Qualifications

Talent Requirements:

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.