Rider Services Representative

MV Transportation; Kent (WA); On-site; USD 38,572 - 38,862; Full time

Benefits offered by this job

Healthcare Benefits

401k and Union pension

Paid time off

Paid holidays

Paid sick leave

$1,000.00 Driver referral bonus

Job summary

MV Transportation in Kent is seeking a Customer Service Representative responsible for various clerical duties such as reconciling drivers manifests and accurate data entry in Trapeze software. The ideal candidate should have strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Experience with Microsoft Word and Excel is required. Additionally, bilingual English/Spanish is valuable. Compensation includes a starting pay rate of $28 - $28.21/hour, alongside comprehensive healthcare and retirement benefits.

Qualifications

• Experience with Microsoft Word and Excel.
• Strong customer service skills and attention to detail.
• Must be able to work under pressure and meet deadlines.

Responsibilities

• Reconcile drivers manifests and accurately enter data.
• Take reservations and provide information.
• Assist with application processes and prepare eligibility letters.

Skills

Microsoft Word

Excel

Customer service

Bilingual English/Spanish

Job description

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MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Talent Requirements:

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

Starting Pay Rate: $28 - $28.21/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays:8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.