Ricoh Production Field Service Technician

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative technology company as a Ricoh Production Field Service Technician in the vibrant Phoenix area. This role offers a fantastic opportunity to work with cutting-edge office equipment while receiving comprehensive training and certification to enhance your skills. You'll be part of a passionate team dedicated to delivering exceptional technical support and ensuring customer satisfaction. Enjoy a range of benefits, including medical plans, a matched 401k, and even a company vehicle. If you're looking for a place where your contributions are valued and your career can flourish, this position is perfect for you.

Benefits

Medical/Dental/Vision/Life insurance

Matched 401k

FSA/HSA Programs

Paid training and certification

Company vehicle

Company paid trips

Qualifications

• Experience and training with Ricoh required.
• Strong technical support and troubleshooting skills essential.

Responsibilities

• Troubleshooting and repairing office equipment.
• Providing high-quality technical support to customers.
• Managing time and resources effectively.

Skills

Mechanical Mindset

Electrical Mindset

Technical Support

Problem Solving

Customer Communication

Computer Knowledge

Education

Ricoh Certifications

Experience with Canon, HP, Xerox

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

Current job opportunities are posted here as they become available.

Ricoh Production Field Service Technician

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for a Ricoh Production Field Service Technician to join our service team in the Phoenix, AZ area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all of the Great Phoenix and surrounding areas.

Responsibilities

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
• Providing high-quality technical support to our customer base
• Communicating with customers to ensure satisfaction
• Developing options to solve unusual problems
• Managing time, resources, and territorial considerations

Qualifications

• Mechanical and Electrical Mindset
• Experience and training with Ricoh required
• Ricoh Certifications Required
• Other experience with Canon, HP, Xerox, and other manufacturers is a plus
• Strong computer knowledge

Benefits

• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.