Associate Field Service Technician

ABB Schweiz AG; Phoenix (AZ); Remote; USD 55,000 - 75,000; Full time

Job summary

Join ABB as an Associate Field Service Technician in Phoenix, AZ, where you will be part of a dynamic team focused on delivering quality service in Process Automation. This role involves supporting site services, troubleshooting control system issues, and enhancing system performance. With a commitment to diversity and inclusion, ABB offers a supportive environment for professional growth. If you have a passion for technology and customer service, apply today to be part of our innovative solutions.

Qualifications

• Minimum 2 years of relevant experience or equivalent.
• Knowledge of ABB 800xA DCS is a plus.

Responsibilities

• Support site service for safe and efficient plant operation.
• Troubleshoot low to medium complexity tasks related to DCS.
• Suggest ABB solutions to enhance system performance.

Skills

Communication

Problem-Solving

Technical Orientation

Customer Focus

Education

Relevant Experience

Tools

ABB 800xA Distributed Control System

Microsoft

Networking

Cybersecurity

Job description

Associate Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

18

This position reports to

Regional Service Manager - Western US

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. DCS Associate Field Service Technicians perform service in accordance with ABB standard processes, quality standards, and safety guidelines. You will work closely with customers and other ABB teams, supporting technical points while delivering quality service. As a DCS Associate Field Service Technician in Phoenix, AZ, you will be required to work independently and as part of a team based on customer and contract requirements.

The work model for the role is: Remote. This role contributes to the Process Automation Energy Industries Division. Your main responsibilities will include:

1. Supporting site service to ensure safe and efficient plant operation utilizing the ABB S-Plus Distributed Control System.
2. Supporting all periodic, routine, preventive maintenance, and shutdown activities (initial support provided by ABB Senior Technical and Advanced Services during training).
3. Troubleshooting low to medium complexity tasks related to distributed control system hardware and software issues, managing technical support requests to optimize system performance.
4. Suggesting ABB solutions to enhance system performance and expanding scope of value-added services to existing contracts.

Join a dynamic, high-performing team where you can thrive.

Qualifications for the role

• Minimum 2 years of relevant experience, or a combination of education, military experience, and demonstrated accomplishments.
• Knowledge of Microsoft, networking, cybersecurity, and ABB 800xA Distributed Control System is a plus. Formal training, on-the-job training, and mentorship will be provided.
• Self-motivated, self-directed, willing to travel overnight up to 80%.
• Experience in process automation, systems maintenance, configuration, and process control is ideal.
• Commitment to excellence, effective communication, problem-solving, teamwork, technical orientation, customer focus, and professionalism.
• Fluent English, valid driver’s license, and work authorization for the US are required.

More about us

We value diversity. Apply today and learn about our global solutions at www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration regardless of gender, marital status, citizenship, age, race, ethnicity, or other protected characteristics. For more information on your EEO rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Applicants may review facility plans or request accommodations by contacting ABB HR at 1-888-694-7762 or [e-mail]. Resumes and applications are accepted through the online portal only. Visit MyBenefitsABB.com for more details.