Associate Field Service Technician

-; Phoenix (AZ); Remote; USD 55,000 - 75,000; Full time

Job summary

Join a leading company as an Associate Field Service Technician in Phoenix, AZ, focusing on Process Automation. You will work independently and collaboratively, ensuring quality service and system performance. This role involves significant travel and requires a commitment to excellence.

Qualifications

• Minimum 2 years of relevant experience or equivalent education.
• Fluent in English and possess a legal driver's license.

Responsibilities

• Support site service for efficient plant operation.
• Troubleshoot low to medium complexity tasks.
• Manage technical support requests.

Skills

Communication

Problem Solving

Teamwork

Technical Orientation

Education

Relevant Experience

Tools

ABB 800xA Distributed Control System

Microsoft

Networking

Cyber Security

Job description

Associate Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Regional Service Manager - Western US

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. DCS Associate Field Service Technician's perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, supporting the technical point while delivering quality service. As a DCS Associate Field Service Technician in Phoenix, AZ, you will be required to work independently and as part of a team based on customer/contract requirements. The work model for the role is: Remote This role is contributing to the Process Automation Energy Industries Division. You will be mainly accountable for: • Support site service to ensure safe and efficient plant operation utilizing the ABB S-Plus Distributed Control System. • All periodic, routine, preventive maintenance and shutdown support will be supported by you as part of your role (ABB Senior Technical and Advanced Services will provide lead support until your training period is complete). • Help troubleshoot low complexity to medium complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance. • Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Our team dynamics You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

• Minimum 2 years of relevant experience or a special combination of education and military experience and/or demonstrated accomplishments will be considered.
• A good working knowledge of Microsoft, networking, cyber security, and ABB 800xA Distributed Control System is a plus. NOTE: Formal training, on-the-job training, and mentorship will be provided to instill confidence in providing outstanding field service support.
• Self-motivated and self-directed to accommodate numerous customer responsibilities. Must be willing to maintain overnight travel of 80%.
• Process automation work experience. Understanding of systems maintenance, configuration, and process control is ideal.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, technical orientation, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver's license, and have a work authorization that would permit them to work for ABB in the US.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2 023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. MyBenefitsABB.com