Richmond Health Solutions CSM — Elevate Client Success

Heath Springs LLC; Richmond (VA); On-site; USD 133,000 - 160,000; Full time

Job summary

Heath Springs LLC in Richmond, VA is seeking a Customer Success Manager to ensure client success with our health-focused products and services. This full-time role offers the opportunity to join a growing team dedicated to improving health outcomes.

You will manage client relationships, respond to inquiries by email, phone, and chat, provide technical assistance, and use our CRM to track interactions. A collaborative office environment and modern tech equip you to deliver outstanding service.

Qualifications

• Experience in customer success or client management.
• Excellent communication and problem-solving abilities.
• Passion for health and wellness.

Responsibilities

• Manage client relationships and drive customer satisfaction.
• Respond to inquiries via email, phone, and chat.
• Provide technical assistance and resolve issues promptly.
• Collaborate with the Richmond team and use CRM to track interactions.
• Participate in team meetings to discuss feedback and improvements.

Skills

Client relationships

Customer service

Communication

Problem-solving

CRM software

Tools

CRM software

Job description

Heath Springs LLC in Richmond, VA is seeking a Customer Success Manager to ensure client success with our health-focused products and services. This full-time role offers the opportunity to join a growing team dedicated to improving health outcomes.

You will manage client relationships, respond to inquiries by email, phone, and chat, provide technical assistance, and use our CRM to track interactions. A collaborative office environment and modern tech equip you to deliver outstanding service.