RFP Proposals Specialist – Library Tech (Remote)

EBSCO Information Services, Inc.; Raleigh (NC); Remote; USD 60,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid parental leave

Job summary

EBSCO Information Services seeks a Customer Proposals Specialist II to craft accurate, compelling responses to RFPs, RFIs, and procurement requests for the FOLIO Library Services Platform and related SaaS solutions.

You will collaborate with Sales, Product Management, Implementation and technical experts to translate library workflows into clear proposals, maintain reusable content, and ensure timely, compliant responses.

Qualifications

• 2+ years’ experience working in a sales or comparable corporate environment with a proven record of successful communications and/or writing experience.
• 2+ years of professional writing, research, project coordination, proposal development, or comparable experience requiring the interpretation and communication of detailed information.
• Demonstrated experience managing multiple projects or deadlines while coordinating information and deliverables across multiple stakeholders.

Responsibilities

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter expert input.
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions to develop complete and accurate proposal responses.
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review.
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts to address complex functional and technical requirements.
• Translate technical product information and library systems concepts into clear, concise language focused on customer needs, workflows, and outcomes.
• Maintain reusable FOLIO and library systems content within the RFP response repository by adding new information and updating existing responses as products and capabilities evolve.
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality.

Skills

Sales experience

Writing experience

Project coordination

Proposal development

Stakeholder coordination

Education

Master of Library Science

Job description

EBSCO Information Services seeks a Customer Proposals Specialist II to craft accurate, compelling responses to RFPs, RFIs, and procurement requests for the FOLIO Library Services Platform and related SaaS solutions.

You will collaborate with Sales, Product Management, Implementation and technical experts to translate library workflows into clear proposals, maintain reusable content, and ensure timely, compliant responses.