RFP Proposal Strategist for Library SaaS

EBSCO Information Services, Inc.; Boise (ID); Remote; USD 60,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

PTO

Mentoring program

Job summary

EBSCO Information Services, Inc. is seeking a Customer Proposals Specialist II to craft precise responses to RFPs and related procurement documents for FOLIO Library Services Platform and related SaaS solutions.

You will work with Sales, Product Management, Implementation, and technical SMEs to translate complex requirements into customer-focused proposals. The role emphasizes ensuring accuracy, managing multiple proposals, and maintaining a robust RFP content repository while collaborating

Qualifications

• 2+ years of experience in a sales or comparable corporate environment with a proven record of successful communications and/or writing experience.
• 2+ years of professional writing, research, project coordination, proposal development, or comparable experience requiring the interpretation and communication of detailed information.
• Demonstrated experience managing multiple projects or deadlines while coordinating information and deliverables across multiple stakeholders.

Responsibilities

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter input.
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions to develop complete and accurate proposal responses.
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review.
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts to address complex functional and technical requirements.
• Translate technical product information and library systems concepts into clear, concise language focused on customer needs, workflows, and outcomes.
• Maintain reusable FOLIO and library systems content within the RFP response repository by adding new information and updating existing responses as products and capabilities evolve.
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality.

Job description

EBSCO Information Services, Inc. is seeking a Customer Proposals Specialist II to craft precise responses to RFPs and related procurement documents for FOLIO Library Services Platform and related SaaS solutions.

You will work with Sales, Product Management, Implementation, and technical SMEs to translate complex requirements into customer-focused proposals. The role emphasizes ensuring accuracy, managing multiple proposals, and maintaining a robust RFP content repository while collaborating