Rewards Concierge – Guest Experience Pro (Part-Time)

MGM Resorts International; City of Yonkers (NY); Vor Ort; USD 47.000 - 68.000; Teilzeit

Benefits dieser Stelle

Health, dental & vision insurance

Retirement plan with company matching

Wellness programs

Exclusive discounts with corporate/aff

Free on-site parking

Complimentary employee dining

Zusammenfassung

MGM Resorts Yonkers is seeking a part-time MGM Rewards Representative to be the face of our guest services. You will issue player rating cards, answer questions, and ensure a seamless experience according to company policies and regulations.

Responsibilities include assisting patrons with player cards, reservations, and inquiries, supporting preferred players, and sharing information about events and casino offerings to enhance their visit.

Qualifikationen

• At least one year of experience in hospitality, customer service, hotel or casino environment.
• Clear and professional English communication, both verbal and written.
• Strong problem-solving skills and ability to resolve guest issues.
• Ability to anticipate guest needs and provide personalized service.

Aufgaben

• Deliver outstanding guest service and assist patrons with player rating cards, reservations, and inquiries.
• Support preferred players by ensuring their visits are exceptional from start to finish.
• Assist in managing reservations for preferred players and provide information on events and casino offerings.

Kenntnisse

Guest service

Communication

Customer service

Problem solving

Jobbeschreibung

MGM Resorts Yonkers is seeking a part-time MGM Rewards Representative to be the face of our guest services. You will issue player rating cards, answer questions, and ensure a seamless experience according to company policies and regulations.

Responsibilities include assisting patrons with player cards, reservations, and inquiries, supporting preferred players, and sharing information about events and casino offerings to enhance their visit.