MGM Rewards Representative - Aria

MGM Resorts; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/retail

Free employee meals

Free parking

Health & income protection

Professional development & volunteerOp

Job summary

MGM Resorts International in Las Vegas seeks an On Call MGM Rewards Representative to welcome guests and explain MGM Rewards program details. You will assist with enrollments, process redemptions, and answer questions about promotions and MyVegas, working across multiple hotel properties.

Responsibilities include handling enrollments, tracking rewards and promos, navigating Opera and other systems, supporting VIP services, helping guests use the mobile app, and contributing to special events

Qualifications

• Minimum 21 years of age.
• Prior experience supporting customer service.

Responsibilities

• Assist guests with MGM Rewards program enrollments and inquiries.
• Process redemptions, promos, and MyVegas related offers.
• Navigate multiple systems (Patron Management, MCP, Opera, Veridoc).
• Support VIP Services with reservations and comps.
• Help guests use the MGM Rewards mobile app.
• Handle promotional events and ticket distribution.
• Promote the GameSense responsible gambling program.

Skills

Customer service

Communication

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an On Call MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests. With your ability to engage guests and navigate program details with ease, you'll assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property.

THE STARTING RATE:

$17.00 per hour

THE DAY-TO-DAY:

• Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates
• Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits
• Navigate multiple computer systems, including Patron Management, myVegas (where applicable), MCP, Opera, Veridoc, GMP
• Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution
• Assist guests in navigating the mobile app
• Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo
• Understand and consistently promote GameSense problem gambling program

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age
• Prior experience supporting customer service

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community