Rewards Concierge & Guest Experience Specialist

MGM Resorts; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/retail

Free employee meals

Free parking

Health & income protection

Professional development & volunteerOp

Job summary

MGM Resorts International in Las Vegas seeks an On Call MGM Rewards Representative to welcome guests and explain MGM Rewards program details. You will assist with enrollments, process redemptions, and answer questions about promotions and MyVegas, working across multiple hotel properties.

Responsibilities include handling enrollments, tracking rewards and promos, navigating Opera and other systems, supporting VIP services, helping guests use the mobile app, and contributing to special events

Qualifications

• Minimum 21 years of age.
• Prior experience supporting customer service.

Responsibilities

• Assist guests with MGM Rewards program enrollments and inquiries.
• Process redemptions, promos, and MyVegas related offers.
• Navigate multiple systems (Patron Management, MCP, Opera, Veridoc).
• Support VIP Services with reservations and comps.
• Help guests use the MGM Rewards mobile app.
• Handle promotional events and ticket distribution.
• Promote the GameSense responsible gambling program.

Skills

Customer service

Communication

Job description

MGM Resorts International in Las Vegas seeks an On Call MGM Rewards Representative to welcome guests and explain MGM Rewards program details. You will assist with enrollments, process redemptions, and answer questions about promotions and MyVegas, working across multiple hotel properties.

Responsibilities include handling enrollments, tracking rewards and promos, navigating Opera and other systems, supporting VIP services, helping guests use the mobile app, and contributing to special events