Rewards Concierge: Enrollment & Guest Experience

MGM Resorts International; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development and volunteer

Job summary

MGM Resorts International in Las Vegas seeks an On Call MGM Rewards Representative to welcome guests, guide them through enrollments, process point redemptions, and answer questions about MGM Rewards across several property systems. You’ll deliver friendly service in a fast-paced entertainment environment.

The starting rate is $17.00 per hour. This role includes free meals in the employee dining room, parking benefits, and opportunities to grow your guest-service skills while helping guests

Qualifications

• Customer service experience preferred.
• Able to work as part of a team in a fast-paced environment.

Responsibilities

• Assist guests with MGM Rewards enrollments and redemptions across programs.
• Track and adjust receipts, issue comps and MGM Rewards points.
• Navigate Patron Management, myVegas, MCP, Opera and other systems.
• Support VIP Services with reservations and promotional events.
• Help guests navigate the MGM Resorts mobile app.
• Run companywide promotional events and promotions.
• Promote GameSense program to guests.

Skills

Customer service

Team player

Education

Must be 21 years of age

Job description

MGM Resorts International in Las Vegas seeks an On Call MGM Rewards Representative to welcome guests, guide them through enrollments, process point redemptions, and answer questions about MGM Rewards across several property systems. You’ll deliver friendly service in a fast-paced entertainment environment.

The starting rate is $17.00 per hour. This role includes free meals in the employee dining room, parking benefits, and opportunities to grow your guest-service skills while helping guests